Lorena Cleaning Services

Serves Bakersfield, CA

35244

Hired 40 times

3 employees

9 years in business

Not yet available

4.4

This pro accepts payments via Cash, Check, Credit card, and Zelle.

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Credentials

Background Check

Lorena Trejo 
Completed on 10/21/2022 

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Introduction

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We prefer to negotiate our pricing based on the customer's services in order to provide a reasonable price for both the firm and the client. We also like to work on pricing based on the services requested and provide a reasonable price for a package of services.

What is your typical process for working with a new customer?

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We want to listen to our clients' opinions and work within their budget to ensure that their price is taken into account.

What education and/or training do you have that relates to your work?

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We have years of expertise cleaning homes and focusing on professional services to keep all of our clients happy and satisfied so that they may continue with cleaning management. We are also partners with a company that assists in training our staff to do a good job.

How did you get started doing this type of work?

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Our house cleaning business began as a family business, and we then expanded and hired inner circle people we could trust so that we could expand our business and be available as soon as we received more and new clients.

What types of customers have you worked with?

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I've worked with a wide range of customers of varying ages and needs, including people with disabilities who require more than usual. There are customers who have different preferences in the materials we use, and we can accommodate them as well; we care about the customers' preferences and work around them.

Describe a recent project you are fond of. How long did it take?

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We have had the largest project so far in the time that our company has been open. It was an elderly lady who had no support, would only leave her house when absolutely necessary, had a disability, and could barely walk out to take out the trash. She had pets, rarely cleaned and collected her mail and other papers, and had a habit of doing online shopping, which required a room and had the living room full of boxes. The restrooms were extremely dirty, as if they were never cleaned, the kitchen had food everywhere, and more than half of the food in the kitchen and living room was expired and rotten. The cabinets and shelves were heavily stained. The sink was full of dishes, and the table was unrecognizable due to months of trash accumulation. The entire house was dusty, and the main bedroom was littered with dog food pebbles all over the floor. The second restroom was even dirtier and did not function at all. We couldn't flush it because it was clogged. We scheduled the client on a day when we didn't have any houses to devote our full attention to her house because we knew it would take a long time to complete. We took about 9 hours to finish the house because our family business was still small at the time. It was just the three of us, and we worked on different sections before coming together for the kitchen and living room. We also do trash pickup, so all of the trash bags were accumulating in the driveway so that when the job was finished, we could take all of the bags to the trash dump. We did a full deep cleaning as well as some free services to make the house unrecognizable and with an outstanding improvement. We even helped the lady unclog her toilet, repair the handle, hang new clean curtains, and organize her papers, clothes, blankets, and accessories. The cleaning had a significant impact, leaving the client very satisfied and arranging for monthly maintenance.

What advice would you give a customer looking to hire a provider in your area of work?

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I would advise clients to hire a company with whom they feel at ease and trust, so that if they are unable to attend their house, the cleaning company can still attend to do their job professionally and the customer can return home satisfied with a clean house. It is also critical for the client to find a company that is willing to consider and work within the customer's budget in order to obtain the services required.

What questions should customers think through before talking to professionals about their project?

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The customer should consider how good this cleaning company is. How long have they been in the cleaning business? Do they have a good reputation? Is there a website with more information about the company?

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