Roof Top Sentinels

Serves Gastonia, NC

35244

Hired 261 times

14 employees

8 years in business

Free on-site estimate

4.9

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed
Mon 7:00 am - 11:00 am
Tues 7:00 am - 12:00 pm
Wed 7:00 am - 11:00 am
Thurs 7:00 am - 12:00 pm
Fri 7:00 am - 11:00 am
Sat Closed

Credentials

Background Check

Veronica Elias 
Completed on 4/30/2021 

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Introduction

Why choose RTS? We provide Honest qoutes, Affordable pricing, Quality workmanship, and Professionalism! Don't take our word for it, we invite you to read our over 100 FIVE star real customers reviews! Who we are? Family owned locally in Charlotte, NC. FREE ESTIMATES for roofing, gutters, and siding. We will not overcharge or sell you something you truly don't need. We are here to help customers get the most wear from their roof and preserving for years to come, without costly repairs.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We pride ourselves in our core values HONESTY, AFFORDABLE, QUALITY, PROFESSIONALISM, AND INTEGRITY. Our customers are our TOP PRIORITY...just read our reviews. We offer very competitive pricing for all roof needs with a wide variety of shingle brands and colors. Our friendly team of experts will walk you through every step to assure you are 100% satisfied with your roof replacement. Here at Roof Top Sentinels, we understand repairs to your home can be costly. That is why our Annual Preventative Maintenance Care is HIGHLY recommended preserving your roof for years to come.

What is your typical process for working with a new customer?

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We carry out our services that have only your best interests in mind. Our team is interested in building genuine, long-term relationships with our customers and taking care of all of our customers with the same level of dedication. No matter which service you need we will give you 100% satisfaction. Roof Top Sentinels will deliver the personal attention and results that you deserve.

What education and/or training do you have that relates to your work?

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With over 10 yrs of experience serving the Charlotte area. We offer you competitive, professional and friendly service. Your roof is the first line of defense against the elements, our mission is keeping your home and family safe. The beating sun rays, rain, wind, snow, and hail can slowly over time wear and tear or blow off the shingles on your roof leaving your home unprotected and vulnerable to the weather elements. EXPERIENCE: We have the experience to complete your roof replacement or repair correctly and economically. INSURED: We carry General Liability Insurance providing, comprehensive coverage for all of our operations, and protection of our customers. CUSTOMER SATISFACTION: "Our customers are our TOP priority" We manage the day to day operations and supervise our team to assure no matter how big or small the job is, we get it done right. ESTABLISHED locally here in NORTH CAROLINA: We are locally owned and have a physical footprint in our community, we want to keep you from being taken advantaged by Storm Chasers.

How did you get started doing this type of work?

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Have been in the industry for many years and saw first hand how other roofing companies where not delivering on their promises to their customers and the unfairness customers received and lied to just to put money their pocket. Decided to quit current job position and set out to delivered better service and honesty estimates and treat customers as we would like to be treated.

What types of customers have you worked with?

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Have worked with all types, but prefer first hand interaction with homeowners and educating them on their roofing needs.

Describe a recent project you are fond of. How long did it take?

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Performed a roofing repair for a client and it was a pleasure working with the husband and wife getting their repair completely timely and effective and within a budget they could afford. The project took one day.

What advice would you give a customer looking to hire a provider in your area of work?

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If they don't really understand your needs and explains their findings and or addresses your concerns and is only trying to sell you a roof replacement, run...they are not thinking about your needs just their pocket book.

What questions should customers think through before talking to professionals about their project?

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Can you explain to me how this happen and what will you do to repair it effectively. Ask for step by step process. Is a roof replacement really necessary? Can my roof be preserve by doing a repair vs a roof replacement? What caused the roof leak? Get specific details. If a roof replacement, is the temperature outside warm enough for the shingles to adhere properly to each other.

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