Golden Gables Roofing

Serves Saint Charles, MO

35244

Hired 377 times

10 employees

15 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Next Service

Hours

Sun Closed
Mon 8:00 am - 5:00 pm
Tues 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thurs 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed

Credentials

Background Check

Gabe Ridgley 
Completed on 5/6/2021 

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Introduction

At Golden Gables Roofing we are very customer service oriented, as a business owner in my 16th season I have learned that while quality work is very important, customer service is equally as important. Every job has its own set of special circumstances which many times involves a clients schedule. I go out of my way to make a service not only affordable but to accommodate the customers own personal situation so that I can minimize or eliminate all together any inconvenience for the customer. While every individual job is important I believe it is equally important to build a personal relationship with each customer so I can be their go to guy for any and all of their roofing needs.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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I have low overhead which allows me to be very competitive and more times than not beating the competitions prices by a fair margin.

What is your typical process for working with a new customer?

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The typical process starts with making contact with the customer and assessing their needs and goals followed up by scheduled trip to the property to measure the roof and take notes of all the aspects that will come in to play that would effect both price and actual installation. Afterwards I consult with the homeowner to address all factors and options, we then sign an agreement, collect a down payment and book the job. After the job is complete we come back out to inspect the work and do a second check for any debris that might have been missed on the initial site clean up, afterwards we send the final invoice to the homeowner and insurance company if it's a claim to ensure all money is released to the homeowner so they can make final payment.

What education and/or training do you have that relates to your work?

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In 04' I got hired by a large company that put me through many weeks of 8 hours a day training in class and out in the field covering all aspects of the roofing industry, I then moved on with another big company learning how to deal with insurance claims and meeting with adjusters to ensure a proper outcome for every claim, afterwards I moved on to learning production putting together material orders, scheduling crews, and overseeing the whole process for a consistent quality outcome. Since then I started my own business in 2010 and am always continuing my learning in the field as the industry evolves.

How did you get started doing this type of work?

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I entered this business back in 2004 as a salesman learning about all the different aspects of roofing.

What types of customers have you worked with?

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I have worked with all kinds of people from all backgrounds and social classes. One of the things I love the most about my job is the people I meet and the relationships I have developed.

Describe a recent project you are fond of. How long did it take?

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A customer called me with a giant hole in his old worn roof created by a racoon, to make things worse there was several days of rain coming which would have caused major water damage. I immediately got on the phone and had my crews adjust their schedule and got his roof replaced immediately saving him from what was sure to turn into an exponentially worse situation fast. It felt so good to be able to relieve the homeowners stress getting the roof done on such short notice, he couldn't of been happier.

What advice would you give a customer looking to hire a provider in your area of work?

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Check the contractor out on the Web for ratings, reviews, make sure they actually have a physical address with a matching business license.

What questions should customers think through before talking to professionals about their project?

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What exact work they are looking to get done. Is there any obstructions are possible difficulties that need to be considered in order to complete the job. Also, are there any possible options they would like to consider getting done or estimated before moving forward on their project.

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