Infinity Home Improvement Inc

Serves Battle Creek, MI

35244

Hired 4 times

60 employees

25 years in business

Not yet available

4.1

This pro accepts payments via Cash, Check, and Credit card.

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Credentials

Background Check

Robert Heilman 
Completed on 12/8/2023 

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Introduction

Infinity Home Improvement is a leading full-service home improvement company serving Michigan and Illinois. We offer a wide range of services, including: • Roofing: We are experts in all types of roofing, from asphalt shingles to metal roofs. We also offer roof repairs and maintenance. • Windows and doors: We offer a wide variety of energy-efficient windows and doors to improve the look, feel, and comfort of your home. • Decks: We can design and build the perfect deck for your needs, whether you want a space for relaxing or entertaining. • Gutters: We install and repair gutters to protect your home from water damage, we are also the exclusive dealer of Gutter Helmet in West Michigan, NE Michigan Lansing Mi, Jackson Mi. Southern Michigan and Chicagoland’s Northwest Burbs • Siding: We offer a variety of siding options to improve the exterior of your home and increase its energy efficiency. We are committed to providing our customers with the highest quality workmanship and customer service. We offer free estimates and consultations, and we are always happy to answer any questions you may have. Here are some reasons why you should choose Infinity Home Improvement for your next home improvement project: • We have a team of experienced and qualified professionals. • We use only the highest quality materials. • We offer competitive prices. • We are committed to providing excellent customer service. • We are a licensed and insured company. We are proud to be a member of the Better Business Bureau and have an A+ rating. We are also a recipient of the Angie's List Super Service Award. Contact us today to schedule your free estimate! We look forward to hearing from you and helping you create the home of your dreams!

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Infinity Home Improvement: Pricing Transparency At Infinity Home Improvement, we believe in transparent and competitive pricing. We understand that understanding the costs involved is important to our customers, so we strive to be upfront and clear about all fees and discounts associated with our services. Here's what you should know about our pricing: Free Estimates: We always offer free estimates for all projects. This allows you to compare our prices with other contractors and ensure you're getting the best value for your money. Competitive Rates: We strive to offer competitive rates for all our services. We regularly review our pricing to ensure we're staying competitive in the market. Discounts: We offer a variety of discounts to our customers, including: • Referral Discount: $100 referral discount for each new customer you refer to us who purchases from our company. Financing: We offer a variety of financing options to make your home improvement project affordable. We work with several lenders to offer competitive rates and flexible terms. Payment: We accept all major credit cards and checks. Guarantees: We offer a one-year warranty on our workmanship. This means we will repair or replace any defective work free of charge.

What is your typical process for working with a new customer?

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Infinity Home Improvement's Typical Process for Working with New Customers Step 1: Initial Contact • We receive your information from Thumb Tack. Your 5-star customer experience starts here. • We reach out to you within 24 hours via phone, text and email to schedule a free consultation. • During the call, we will discuss your project needs, budget, and timeline. Step 2: Free Consultation • One of our experienced project managers will visit your home to assess the project and discuss your specific needs and desires. • We will take measurements, answer any questions you have, and provide you with a exact estimate. • We will also discuss our financing options and warranty program. Step 3: Proposal and Contract • We will prepare agreement outlining the scope of work, materials, and cost at the initial meeting we will give you our best timeline estimate for install. Step 4: Project Management • We will assign a dedicated project manager to oversee your project from start to finish. • Your project manager will keep you informed of progress, address any questions or concerns, and ensure the project is completed on time. Step 5: Construction • Our team of experienced and qualified professionals will carry out the work according to the agreed-upon plan. • We will use only the highest quality materials and ensure your project is completed to the highest standards. Step 6: Completion and Inspection • Upon completion of the project, we will conduct a final walk-through with you to ensure your satisfaction. • We will also provide you with all necessary documentation, including warranties and maintenance instructions. Step 7: Follow-up and Support • We are committed to your satisfaction and will be available to answer any questions you have after the project is completed. • We also offer a one-year warranty on our workmanship. Thank you for your interest in Infinity Home Improvement. We look forward to working with you!

What education and/or training do you have that relates to your work?

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Infinity Home Improvement's Team: Education and Training At Infinity Home Improvement, we are proud of our team's diverse backgrounds and extensive experience in the home improvement industry. Our team members have received a variety of education and training to ensure they possess the skills and knowledge necessary to provide our customers with the highest quality service. Training: All of our employees receive ongoing training on the latest industry standards, safety protocols, and product technologies. We regularly partner with manufacturers and industry experts to provide our team with specialized training on new products and installation techniques. We also encourage our team members to participate in professional development opportunities, such as attending industry conferences and workshops.

What advice would you give a customer looking to hire a provider in your area of work?

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Hiring a home improvement provider can be a daunting task. There are many factors to consider, and you want to make sure you choose a company that is qualified, reliable, and affordable. Here are some tips from Infinity Home Improvement to help you choose 1. Get Recommendations: Ask your friends, family, and neighbors for recommendations. They may have had a good experience with a local contractor and can provide you with valuable insights. 2. Check Online Reviews: Read online reviews of potential contractors. This can give you a good idea of their reputation and past performance. 4. Ask About Credentials: Make sure the contractor is licensed and insured. This will protect you in case of any accidents or injuries that occur during the project. 5. Check References: Ask the contractor for references. Contact the references and ask them about their experience with the contractor. 6. Get Everything in Writing: Make sure you have a written contract that outlines the scope of work, pricing, timeline, and payment terms. 7. Be Clear About Your Budget: Be upfront with the contractor about your budget. This will help them recommend the best solutions for your needs. 8. Be Wary of Low Bids: If a contractor's bid is significantly lower than the others, be cautious. This could be a sign that they are cutting corners or using poor quality materials. 10. Trust Your Gut: If you don't feel comfortable with a particular contractor, don't hire them. There are plenty of other qualified contractors out there. In addition to the tips above, here are some additional things to keep in mind: • Ask the contractor about their experience with similar projects. • Make sure the contractor is familiar with local building codes and regulations. • Find out how the contractor will handle any unforeseen problems that may arise. • Ask the contractor about their warranty and guarantee policies. By following these tips, you can increase your chances of hiring a qualified and reliable home improvement provider for your project.

What questions should customers think through before talking to professionals about their project?

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Questions Customers Should Consider Before Talking to a Home Improvement Professional Before talking to home improvement professionals about your project, it's important to do some preliminary thinking and preparation. This will help you have a more productive and focused conversation, and it will make it easier for the professional to understand your needs and provide you with accurate and relevant information. Here are some key questions to consider: 1. What is the scope of your project? • What specific improvements do you want to make? • What areas of your home are involved? • Is this a major renovation or a smaller update? 2. What is your budget for the project? • Be realistic about how much you can afford to spend. • Do some research on typical costs for similar projects. • Be open to discussing different options that may fit your budget. 3. What is your timeline for the project? • When do you want the project to start and finish? • Are there any specific deadlines that need to be met? • Be flexible and understand that unexpected delays may occur. 4. What is your desired style and aesthetic? • Do you have any specific design ideas or inspiration? • What kind of materials do you prefer? • Do you have any limitations or restrictions based on your home's style or architecture? 5. What are your priorities for the project? • What are the most important aspects of the project to you? • Is it functionality, aesthetics, energy efficiency, or something else? • Be clear about what you are willing to compromise on, if necessary. 6. Do you have any specific permits or approvals required? • Check with your local building department to see if any permits are needed for your project. • The professional can help you navigate this process. 7. What are your expectations for communication and updates? • How often do you want to be contacted by the professional? • How will you receive updates on the progress of the project? 8. Do you have any specific concerns or questions? • Write down any questions you have about the project, the process, or the professional. • This will ensure you don't forget anything during the conversation. By taking the time to answer these questions before your initial consultation, you can ensure that your conversation with a home improvement professional is efficient and productive. This will help you move forward with your project with confidence and clarity. In addition to the questions above, it may also be helpful to: • Gather any relevant materials such as photos, sketches, or inspiration boards. • Have a list of potential questions or concerns. • Be prepared to discuss your budget and timeline openly. • Be clear about your expectations for the project and the professional. By taking these steps, you can be confident that you are making the most of your time and resources when working with a home improvement professional

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