Windows On Washington, Ltd.

Serves Gaithersburg, MD

35244

Hired 9 times

50 employees

20 years in business

Free on-site estimate

4.6

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed
Mon 10:00 am - 7:00 pm
Tues 10:00 am - 7:00 pm
Wed 10:00 am - 7:00 pm
Thurs 10:00 am - 7:00 pm
Fri 10:00 am - 7:00 pm
Sat 10:00 am - 7:00 pm

Credentials

Background Check

Tara Novotny 
Completed on 11/28/2022 

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Introduction

WoW employees were all awesome from start to finish. Greg, the salesman set the tone with his professional yet friendly demeanor and knowledge of the products. He responded promptly to all questions and kept us abreast of the timeline for window delivery. He passed us off to the folks in the office who were equally professional and excellent with communication. The fellow who came out to measure for the windows was also very professional and did an excellent job being timely and speedy in his work. He even answered a question via text after he left the site. The installation crew did their best to minimize the intrusion in our home and were working in very windy, very cold weather. They kept my home clean and were very tidy with their products. They were friendly yet professional. Everyone in the company knows their job inside and out! There is no "passing the buck" here, just great service with folks who are very competent and polite. If only every other company would follow this format, they'd be very successful. -Eugenia, S. | Fairfax, VA

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We pride ourselves on providing top-quality products and expert Installers to deliver a more energy-efficient home and an expert installation the first time. With that being said, we are neither the cheapest nor the most expensive in the industry. Nonetheless, we are happy to work with our customers to help them select the best product within their budget.

What is your typical process for working with a new customer?

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We provide a no pressure consultation and quote, either in your home or via zoom. It's important to us that you feel educated about our products and process, and what to expect when working with us.

What education and/or training do you have that relates to your work?

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We are the highest-rated contractor in the DC area with over 16 years of experience replacing residential and commercial windows.

How did you get started doing this type of work?

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Family Owned and Operated company that started in 2006 as a family business. We've grown into one of the highest-rated consultative replacement contractor companies in the DC area.

What types of customers have you worked with?

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We have worked with all types of homeowners in the DC area.

What advice would you give a customer looking to hire a provider in your area of work?

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Get multiple estimates for your project, be wary of the massive discount salespeople, look at their reviews, and don't hesitate to ask many questions pertaining to their installation crew's qualifications.

What questions should customers think through before talking to professionals about their project?

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There are three fundamental questions to keep in mind. What products are they going to use? Who is doing the installation? What is the reputation of the contractor guaranteeing work?

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