William Mackay Roofing

Serves Washington, DC

35244

Hired 41 times

10 employees

25 years in business

Free on-site estimate

4.9

This pro accepts payments via Cash, Check, Credit card, PayPal, and Zelle.

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Credentials

Background Check

William Mackay
Completed on 2/3/2024

Introduction

**Disclaimer: We are fully licensed and insured in Washington DC. Thumbtack can’t seem to grasp that DC is not Washington state lol. We are also on multiple lead generation services you can see our full license info on our website, Home Advisor, and also on the DCRA site. We have asked thumbtack to rectify this but it has been over a year so we need to address our clients directly because clearly thumbtack can’t seem to get to the bottom of this** William Mackay Roofing is a third generation family owned and operated business with over 30 years experience. We are A rated with the BBB. We are also A rated ,award winning Service Providers on Angieslist and Home Advisor. We provide free estimates and we specialize in all roofing, siding, and gutter needs. We are fully licensed, and insured throughout DC, MD, and VA. We take great pride in our workmanship and we enjoy building a professional, long-lasting relationship with our customers.

Q&A

What is your typical process for working with a new customer?

The customers time is most valuable. Working in the District has taught me that many of my clients have busy schedules that can not rely on a roofing emergency. I will set up your free estimate when it is convenient for you! You don't have to be home. I photograph every thing I find and can email it in a packet with your repair/replacement options. When the job is scheduled my team is quick and efficient we get it taken care of as soon as we can.

What education and/or training do you have that relates to your work?

I am a third generation roofer. I have attended many contractor conferences. I have studied all local home improvement manuals and licensing programs.

How did you get started doing this type of work?

We are a third generation family owned and operated business. It's been our family's livelihood since the 50's

What types of customers have you worked with?

Our customers are a great group of professional, encouraging,precocious,educated clients. They are friendly and engaging. We build relationships with them that last a lifetime.

Describe a recent project you are fond of. How long did it take?

Every job is an experience. Every client a new friend.We love to build relationships with our customers. We like to work within our clients timeframe in an efficient and convenient time.

What advice would you give a customer looking to hire a provider in your area of work?

Always do your research before you hire. Make sure the company is honest,efficient and trustworthy. Make sure the company meets the criteria for customer satisfaction that you expect.

What questions should customers think through before talking to professionals about their project?

Will I be your top priority? Too many companies don't think about the customers happiness and trust. This is your home make sure you find a contractor that will treat it as if it's his home as well.