VetWorx

Serves El Cajon, CA

35244

Hired 429 times

4 employees

15 years in business

Free on-site estimate

4.9

This pro accepts payments via Apple Pay, Cash, Check, Credit card, and Zelle.

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Credentials

Background Check

Matthew Fugmann 
Completed on 11/5/2019 

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Introduction

🇺🇸VETERAN OWNED & FAMILY OPERATED🇺🇸 With over 25 years of professional residential & commercial service in general maintenance and repair, we at VetWorx are also expert in making your customer service and satisfaction experience our top priority! We are 100% committed to achieving the exact results desired for any of your projects at a fair price with exceptional courtesy, performance & professionalism. ⭐️We offer senior, first responder, military⭐️ and veteran discounts!

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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🇺🇸As a Veteran-owned business, we are proud to to offer Active Military and Veteran discounts 💰Senior discounts 🚨⛑️ First Responder discounts

What is your typical process for working with a new customer?

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We respond to interested parties immediately by Thumbtack message, text and/or phone call - normally within 30 minutes! Should we be selected to perform the work, we schedule at their earliest convenience. We then text an appointment reminder the day prior. Project fulfillment is managed by the owner to ensure top notch quality and communication that exceeds our client’s expectations. We are in the process of obtaining a contractors license and are limited by statute to a threshold for labor a materials.

What education and/or training do you have that relates to your work?

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We have 25 years of experience in the field of consulting, project management, technical writing and project fulfillment. USMC Veteran BA UC Irvine AA Orange Coast College Registered Roof Consultant Certified Construction Document Technician

How did you get started doing this type of work?

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With over 25 years of experience in the commercial roofing industry, we decided to offer our outstanding services to residential clients in 2017. We formed VetWorx Roof & Gutter as a response to the need in our marketplace for high quality roofing and guttering solutions with excellent customer service and client satisfaction.

What types of customers have you worked with?

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We have provided our top notch affordable services across the spectrum of marketplace needs.

Describe a recent project you are fond of. How long did it take?

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After their two year old roof began leaking significantly and the installer refused to come back, the homeowner contacted us through Thumbtack to inspect and assess the roof system. We were able to provide comprehensive repairs to make the roof watertight without the heavy expense of re-roofing. The customer left a 5 Star review and is completely satisfied with not only our work, but our responsiveness, communication and follow-up.

What advice would you give a customer looking to hire a provider in your area of work?

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Our advice would be for every client to research the Pros they contact with the tools here on Thumbtack. The best way to do this is to 1. Carefully read every Thumbtack review that has been written about that Pro. Your neighbors and community members are your best source of feedback when selecting a roofing & guttering Pro. 2. Take note of how many times they have been hired as experience is very important. Experience is critical in the roofing & guttering arena. 3. Assess the level of communication, responsiveness and level of professionalism and detail shown in the proposals you receive for your project. These things are often mirrored in how your construction project is delivered.

What questions should customers think through before talking to professionals about their project?

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1. What is the main priority and goal for your project? 2. Which Pro best matches up with these priorities and goals? HINT 1: Did the Pro listen to your needs and make you feel comfortable? HINT 2: Was the response received timely and professionally - and did it address your request? Was the proposal delivered on-time? HINT 3: Reputation, Ranking, Reviews and Number of hires should all be very high. 3. Will the project dulfillment effect our home during the COVID-19 stay at home period?u

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