Zona Restoration

Serves Tempe, AZ

35244

Hired 2 times

25 employees

13 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, and Credit card.

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Credentials

License

License Holder: Aaron Chapin
License Type: B – General Residential Contractor (AZ)
License number: #283644
License verified on 7/21/2023
Valid through 4/1/2025
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Background Check

Aaron Chapin
Completed on 7/18/2023

Introduction

Here at Zona Restoration and Roofing, we pride ourselves on our quality of work and attention to detail. We are a licensed general contractor, so we truly can take your project from start to finish, look at us as your one-stop-shop! We believe that every good business relationship is built around trust and communication. We strive to go above and beyond with each individual project, regardless of size, to ensure all customers feel as if they were are one and only customer! We offer services in: - Roofing - Water Damage - Mold Testing - Mold Removal - Asbestos - Fire Damage - Reconstruction - General Contracting Our favorite part about the services we provide is being able to help our customers in their time of need. In the damage restoration industry you often encounter unique situations that can be very high stress. It's a great feeling to know you did your best to help preserve someones home or business.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Pricing varies on each individual project. We always provide FREE estimates!

What is your typical process for working with a new customer?

The first thing we do is meet each new customer onsite to access the damage, while talking to the Customer we are able to provide a no obligation estimate. Once the Customer agrees we work on a scope of work, which breaks down what all needs to be done based upon the damage found. We then collectively work together to complete each project with with overall customer service always being our primary concern, times like these are stressful so we always make sure our customer is at ease and up to date on the whereabouts of our progress.

What education and/or training do you have that relates to your work?

WRT Certification ASD Certification CMRC Certification

How did you get started doing this type of work?

The founder of Zona Restoration and Roofing is a compassionate and driven individual with a strong sense of community and responsibility. Since a young age, he has always been motivated by the desire to help people in need and make a positive impact in his community. After completing his education, he gained valuable experience in the construction and property restoration industries. Throughout his career, he noticed the unfortunate aftermath of disasters such as floods, fires, mold infestations, and material containing asbestos, leaving families and businesses devastated. Witnessing these challenges sparked a passion within him to create a company that could provide reliable and honest restoration services to those in distress. In 2012, with the goal of making a real change, he established Zona Restoration and later their Roofing division, starting in his garage. His primary motivation was to build a business that would prioritize the well-being of customers above all else. He wanted to offer a trusted solution that people could rely on during their most challenging times. From the start, he emphasized a commitment to excellence and high-quality workmanship. Zona Restoration and Roofing would not cut corners or compromise on the integrity of their services. He believed that by delivering top-notch restoration services, he could not only help people recover from disasters but also contribute to rebuilding their lives and properties with confidence. His passion for helping others and dedication to maintaining the highest standards of service quickly earned Zona Restoration and Roofing a positive reputation in the community. The company's honest work and consistent focus on customer satisfaction led to steady growth and success. Over time, he expanded his team, carefully selecting skilled technicians who shared his vision and commitment to quality. Zona Restoration and Roofing became a trusted name in the industry, known for its professionalism, compassion, and integrity. In summary, the journey of Zona Restoration and Roofing began with a garage, a strong passion for helping people and the community. The founder started the company with the mission to provide honest, high-quality restoration services, aiming to make a meaningful difference in the lives of those affected by disasters. Through his dedication and the hard work of his team, Zona Restoration and Roofing continues to positively impact the lives of many while upholding its reputation as a reliable and caring restoration company.

What types of customers have you worked with?

We have serviced clients in Residential, Commercial and Industrial settings

Describe a recent project you are fond of. How long did it take?

Projects and their start to finish date are always different and we are proud of all of them so it it hard to pick just one! Some jobs are huge and will take more time compared to smaller damages. This is something we always want to make sure potential customers as well as current customers aware of. Customer care is our highest priority so we always make it a point to help get jobs done as quickly as we can but also making sure the job is done right and to perfection!

What advice would you give a customer looking to hire a provider in your area of work?

Damage restoration projects can often time take weeks or even months. It's important that you find a company that you are confident with. Before moving forward with any contractor it is HIGHLY recommended that you review their credentials and customer reviews to get a better idea of who you will be working with.

What questions should customers think through before talking to professionals about their project?

Do I want this contractor working in my home or business? Is this a company that I trust to facilitate the repairs of my most valuable asset?