Southern Home Improvements & Beyond LLC

Serves Leesburg, VA

35244

Hired 166 times

1 employee

15 years in business

Not yet available

4.9

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

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Credentials

License

License Holder: James Mackinnon
License Type: Plumber – Master (VA)
License number: #2710075213
License verified on 2/23/2025
Valid through 12/31/2027
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Background Check

James Mackinnon
Completed on 11/30/2022

Introduction

Southern Home Improvements & Beyond, LLC started in 2010and is a licensed Home Improvement contractor and holds a Master Plumbing license. We stand out by providing years of craftsmanship and exceptional customer service. We take pride in the skills and knowledge obtained over the years and the work performed on each and every job. We enjoy the challenge of finding a solution to new home improvement and repair projects as well as assisting others with day to day home maintenance. Each and every project we work on allows us to increase skill set and further knowledge while having the pleasure of meeting and working with new people.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Some jobs require an hourly rate while other jobs are a fixed rate. I am open to discussing pricing and working towards a rate that works for both of us.

What is your typical process for working with a new customer?

My process starts with a phone call to determine what the issue is. From there, I make an appointment to meet with the customer to either look at, or start, the project. I am very adamant about making sure myself and the customer are on the same page.

What education and/or training do you have that relates to your work?

I have been grateful to have been given many opportunities to work and train with professionals since my teenage years. I have also worked in multiple trades to expand my knowledge and skill set in the construction industry. From building houses to learning carpentry, the hands on work has been invaluable in my career. Educational wise, I went to college to study Construction Management and have continued my studies by constantly reading books and articles on Construction Technology.

How did you get started doing this type of work?

I started in home improvement and repair when I was a teenager. I have always enjoyed working with my hands, working with different tools and the feeling of accomplishment when viewing the end product.

What types of customers have you worked with?

I have worked with many different types of customers. Homeowners, business owners, realtors and property managers to name a few. I have formed a working relationship with many people and have become their main contact when an issue arises.

Describe a recent project you are fond of. How long did it take?

I cannot recall one specific project I am fond of....I am proud of all my projects. One project that does stick out is the remodeling of 4 bathrooms followed by painting the entire house (3,000 sq/ft.) The customer is so happy with my work that I just finished remodeling their kitchen.

What advice would you give a customer looking to hire a provider in your area of work?

I would suggest that you look into how many years of experience the provider has in their line of work, locate pictures of work they have completed in the past, read all reviews in regard to the providers work/customer service and verify that they are licensed and insured. Reviews are very important when locating a provider; it is first hand experience as reported by the customer who received the service.

What questions should customers think through before talking to professionals about their project?

Customers should think about what their end goal of the project is, what they want done to fulfill the project (requirements) and the time frame they want the project completed. It takes time and requires specific skills to successfully meet a customer's needs and complete a project as desired. Therefore, providing a professional with as much detailed information as possible increases productivity and customer satisfaction.