Zoom Drain

Serves Dallas, TX

35244

Hired 3 times

3 employees

1 year in business

Not yet available

5.0

This pro accepts payments via Cash, Check, and Credit card.

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Credentials

Background Check

Riel Burgess
Completed on 12/13/2024

Introduction

ZOOM DRAIN® is proud to be recognized for providing the most reliable drain and sewer services. Whether you own a home, business, or manage someone else's we have the knowledge and tools to get the job done right the first time.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We provide fixed price quotes, based on what the problem is and what is needed to fix it. We generally give you good, better or best options to you and you decide how you want to proceed.

What is your typical process for working with a new customer?

You call and we will get your information to show up at your location. Once on site we will discuss the problem with you and then do our evaluation. After that we will spend some time creating an estimate that generally contains 3 options to solve the problem and once we have your approval we will fix the problem and get your system back in working order.

What education and/or training do you have that relates to your work?

We have licensed plumbers and drain technicians that are overseen by a Master Plumber.

How did you get started doing this type of work?

I left corporate America due to constant changes in government regulations and changes in company policy and decide to fulfill my entrepreneurial dream of being a business owner and providing a place where my team can grow both professionally and economically.

What types of customers have you worked with?

Both residential and commercial.

Describe a recent project you are fond of. How long did it take?

A customer was getting ready for Thanksgiving and had a back up in their sewer, that sink was draining slowly and since they were going to be the host, they wanted to have this issue solved before they had guests. The had not had their plumbing system serviced since they owned the house and opted to have a camera run though entire plumbing system and as a result decided to have the entire system Hydro Jetted to clean it out 100%.

What advice would you give a customer looking to hire a provider in your area of work?

Check the license of the company and workers, you will find many that have outdated licenses or no license at all, make sure they have the proper insurance to cover any negligence, use your gut to gauge the professionalism and competence of the person doing the work.

What questions should customers think through before talking to professionals about their project?

What are ALL of the cost. $99.00 to clear a clog is rarely all they will bill you. What warranty is provided. What are my options, don't let them give you one option. Don't let anyone start a repair without quoting you the cost and getting you approval to start a repair. No additional costs for the repair without your written approval.