Imperial Plumbing and Drain Cleaning LLC

Serves Knoxville, TN

35244

Hired 5 times

2 employees

2 years in business

$49/service call

4.5

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Credentials

Background Check

Cassandra Croce
Completed on 7/10/2024

Introduction

I have been a plumber for 10+ years. I am licensed and insured. My focus is quality work. We’re a small family owned company so when you hire me you get more of a one on one experience. I have experience in both service and install work. I do residential and commercial work. We offer free estimates and reasonable prices. We provide multiple services for all your plumbing needs.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We offer a senior citizen discount as well as a military discount of 15%. Our service fee during regular business hours (8 am-5 pm M-F) is $49 for residential and $75 for commercial. After hours , weekends and holidays service fee is $150 for residential and $200 for commercial. We're running two current promotions for summer: 1. Free estimates for tankless water heater installations 2. 15% off all hose spigot replacements

What is your typical process for working with a new customer?

Arrive at service location, ask questions and inspect issues. Explain problem(s), the plan to fix (problem), cost to fix, and how to care/ avoid problem

What education and/or training do you have that relates to your work?

8+ years of on the job plumbing experience

How did you get started doing this type of work?

I had family members in other trades. I started out as a plumbing helper. I advanced my experience, realized I was really good at what I was doing so I stayed in the trade and furthered my career. I set goals for myself to become licensed to achieve my goals of having my own plumbing company.

What types of customers have you worked with?

All sorts of customers. Renters, homeowners, contractors, property management companies.

What advice would you give a customer looking to hire a provider in your area of work?

I would advise to make sure the provider is licensed and insured. I would also advise that they make sure the provider has experience in the line of work they would be providing.

What questions should customers think through before talking to professionals about their project?

1. Timeline of when they want project started/ completed 2. Cost of project