Action Air Heating, Cooling , plus

Serves Westfield, NJ

35244

Hired 607 times

2 employees

14 years in business

$125/service call

4.8

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Credentials

Background Check

Kathleen Naegely
Completed on 10/26/2022

Introduction

Add value to your property. Consider upgrading your gas or electric heater. Give us a call, and we will be happy to evaluate the efficiency of your current system, diagnose any problems and make a final recommendation on what is needed to have everything up and running properly. Don't waste your water. Say goodbye to leaky faucets, showers and toilets. Thanks to the expert technicians of Action Air Heating, Cooling & Plumbing. Take advantage of emergency service for 24 hours a day and 7 days a week! Control your climate. You know how hot it can get in NJ. Make sure you are cool in your home with HVAC installations, repairs and maintenance. Get free estimates for all your heating, cooling and plumbing needs. Action Air Heating, Cooling and Plumbing will beat any written estimates.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We have standard prices for some jobs. We can usually give a price quote for these jobs over the phone. However, many times we need to send a technician to see exactly what is needed before we can provide them with an accurate price. We are happy to provide all our customers with a free estimate and to also offer them several options on what can be done, if possible, in order to help them stay within their budgets! We also explain to our customers the work that we will perform in detail, answering any questions that they may have.

What is your typical process for working with a new customer?

We love dealing with new customers! We try to make them feel at ease and listen carefully to what they need and offer different options to help save them money. We pride ourselves for punctuality when it comes to being on time for appointments for both estimates and jobs. If something should happen that will delay our technician from arriving on time we always call to inform our customers of the delay. Communication is our strong point with all our customers! We deal with both new and repeat customers as if they are part of our family. We like to reward our customers for their loyalty and "word of mouth" referrals by giving them a price break whenever we can. We are very "old school" when it comes to treating people with respect and common curtesy because it is important to us - whether we get the job or not! We are hard working, honest and fair and we guarantee, if given the chance, you will love our company. Our goal is to provide both excellent service and customer satisfaction!

What education and/or training do you have that relates to your work?

We hire honest, experienced and highly qualified people to do our jobs. We have employees with both HVACR and Plumbing licenses. We also have a Home Improvement License. In addition, one of the owners of our company has a degree in Electrical Engineeing with 25 years experience.

How did you get started doing this type of work?

We have a family member that has been very successful doing this type of work for almost 40 years and we decided to open our own company. We love doing this type of work and we enjoy meeting new customers!

What types of customers have you worked with?

We have worked with many types of customers, ranging from homeowners, tenants, landlords and building owners. We also worked with Real Estate Companies that may need work done prior to a rental or sale. We also bid on commercial jobs.

Describe a recent project you are fond of. How long did it take?

We are fond of all our projects and we usually get the work done the same day. If installing a new AC system with duct work, it usually takes 2 to 3 days to complete.

What advice would you give a customer looking to hire a provider in your area of work?

Our advice would be to check reviews and to contact the company directly to discuss your project. Look for someone knowledgeable and experienced in the area of work you need to perform and for someone who will take the time to really listen and understand what you need.

What questions should customers think through before talking to professionals about their project?

It is very helpful when a customer gives as much information as possible to the professional to help them understand better what needs to be done. Never be afraid to ask questions or to do your own research prior to contacting a provider.