Drain Pro Plumbers

Serves Rockville, MD

35244

Hired 115 times

4 employees

10 years in business

$45/service call

4.9

This pro accepts payments via Credit card.

Next Service

Credentials

Background Check

Jim Wallace
Completed on 3/5/2025

Introduction

we treat our customer's like we would like to be treated. With respect and fairness Knowing that you were able to make a difference by fixing a problem..is a great sense of gratification

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

if you provide the parts the cost will be significantly less if you pay by cash we do take that into account when considering discounts

What is your typical process for working with a new customer?

we try to give the customer as many options as possible. The goal of our company is "Service"..not up selling or pressuring you to buy something you don't want.. by giving options the customer has a better understanding of what is needed..and the value he/she may place on it

What education and/or training do you have that relates to your work?

2 year at the NYC mechanical institute ... 6 years as a plumber

How did you get started doing this type of work?

I was laid off in the great recession...I started out as a helper and never looked back

What types of customers have you worked with?

we have dealt with large customers such as commercial ,to the small residential customer..no job is too big or too small for us

Describe a recent project you are fond of. How long did it take?

roughed in and complete a bathroom for a newly constructed house

What advice would you give a customer looking to hire a provider in your area of work?

make sure they are insured..that will let you know they are serious about their craft...

What questions should customers think through before talking to professionals about their project?

the price is always a factor...but should never be the main concern...customer wants to make sure that material and installation are correct....