Benjamin Franklin Plumbing of Pasadena

Serves Annapolis, MD

35244

Hired 115 times

4 employees

2 years in business

$100/service call

4.8

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed

Mon 8:00 am - 4:00 pm

Tues 8:00 am - 4:00 pm

Wed 8:00 am - 4:00 pm

Thurs 8:00 am - 4:00 pm

Fri 8:00 am - 4:00 pm

Sat Closed

Credentials

License

License Holder: Kelley Pendergast
License Type: Plumber & Gasfitter – Master (MD)
License number: #113501
License verified on 1/22/2024
Valid through 9/6/2025
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Background Check

Kelley Pendergast
Completed on 12/13/2023

Introduction

***Disclaimer: Please note, we do not provide online estimates. At Benjamin Franklin Plumbing of Pasadena, we believe in delivering honest, upfront, and straightforward pricing. Our technicians will assess the job onsite to provide an accurate quote based on the specific needs of your project. Benjamin Franklin Plumbing of Pasadena, a distinguished woman-owned business, proudly serves as one of the premier plumbing brands in Anne Arundel County, embodying our steadfast dedication to customer satisfaction. Our licensed and qualified plumbers are committed to delivering exceptional repairs, installations, replacements, and maintenance services for both residential and commercial properties. We specialize in providing enduring and reliable plumbing solutions tailored to the unique needs of residents. Whether it's routine maintenance or significant remodels, our team possesses the expertise to handle plumbing projects of any scale specific to the Anne Arundel County community. Each member of our team undergoes rigorous background checks and drug screenings, ensuring the highest level of trust and confidence for our customers. Additionally, our plumbers arrive at your location in fully-stocked work vehicles, allowing us to address 90% of plumbing issues during our first visit. For top-notch plumbing services rooted in quality and reliability, contact Benjamin Franklin Plumbing today to schedule an appointment and experience the unparalleled service that distinguishes us in Pasadena, MD.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing includes a $100 dispatch fee (Weekdays) / $189 dispatch fee (Weekends) to come out to your home for an assessment. After evaluating your plumbing needs, we provide repair and/or replacement options. If you choose to move forward with the service same day, we waive that initial dispatch fee, ensuring no extra cost for the visit itself. This way, you only pay for the work we complete. We also offer transparent pricing and will always review everything with you before any work begins.

What is your typical process for working with a new customer?

When working with a new customer, we follow a straightforward and customer-focused process: Initial Assessment: We’ll send a skilled technician to your home to evaluate your plumbing needs and discuss any concerns you might have. Customized Options: Our technician will present you with detailed options for repair or replacement, ensuring you understand each choice's benefits and costs. Customer Decision: You’ll have the opportunity to decide which option best fits your needs and budget. We provide transparent information to help you make an informed decision. Efficient Service: We keep approximately 80% of the necessary parts and materials on our trucks, allowing us to complete most projects on the same day. Throughout the process, our goal is to ensure clear communication, professional service, and complete satisfaction. We’re here to make sure your plumbing needs are met efficiently and effectively.

What education and/or training do you have that relates to your work?

At Benjamin Franklin Plumbing, we take great pride in our highly trained team. We have a Master Plumber on staff, ensuring expertise and quality in every job. Our licensed technicians have undergone extensive training and meet all state and industry standards to provide top-tier service. Additionally, we are fully insured, offering peace of mind for our customers as we perform any plumbing work. This combination of education, experience, and certification allows us to deliver safe, reliable, and professional plumbing solutions.

How did you get started doing this type of work?

We began this business to fill a void in the market for well-qualified, customer-service-oriented plumbing technicians. As a female-owned and operated company, we wanted to deliver services that prioritize honesty, reliability, and a personal touch—qualities that can sometimes be overlooked in the industry. Our goal is to not only fix plumbing problems but also build lasting relationships with our customers. We believe in creating an experience where you feel heard, valued, and confident that your home is in expert hands. With every project, we strive to exceed expectations while delivering the highest level of professionalism.

What types of customers have you worked with?

At Benjamin Franklin Plumbing, we've worked with a diverse range of customers. From new homeowners excited to set up their first home to long-term residents who've lived in their homes for over 35 years, we’ve seen it all! Whether it’s fixing small repairs, upgrading old systems, or providing advice on efficient plumbing solutions, we cater to every type of homeowner, always focusing on quality and customer satisfaction.

What advice would you give a customer looking to hire a provider in your area of work?

When hiring a plumbing provider, it’s crucial to ensure that the company is licensed and insured in the state of Maryland. This guarantees that they meet all necessary standards and are covered in case of any issues. Additionally, choose a provider who you feel can relate to your needs and communicate effectively. A good technician should not only address your concerns but also educate and inform you about your options, ensuring you make the best decision for your home. Quality service comes from both technical expertise and strong customer relations.