Chen Plumbing

Serves Brookhaven, GA

35244

Hired 15 times

12 employees

27 years in business

$49/service call

4.8

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

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Credentials

Background Check

Michael Chen
Completed on 3/23/2024

Introduction

Chen Plumbing is a trusted and reputable plumbing company serving the Metro-Atlanta area. Founded by Tim Chen in 1998, our company has over 25 years of experience providing high-quality plumbing services to residential customers. We offer a wide range of services, including water heater repair and installation, clogged drain cleaning, gas line repairs & installations, broken pipe repair, and much more. As a licensed and insured plumbing company, we take our work seriously and strive to exceed our customers' expectations with every job. We use the latest technology and high-quality materials to ensure that every job is done right the first time. Contact us today and experience the Chen Plumbing difference.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

At Chen Plumbing, we are committed to transparent pricing. Our quotes include all costs upfront, with no hidden fees.

What is your typical process for working with a new customer?

At Chen Plumbing, we prioritize clear communication and transparency from the start. We begin by giving you a 30-minute courtesy call before our arrival to ensure you're prepared and informed. We also keep you updated throughout the day, so you will always know the status of your appointment. Once on site, our plumber will assess the situation and provide a written quote for you to review and approve before any work begins, ensuring you are fully aware of the costs involved with no surprises. We believe in transparency with our pricing and strive to make your experience as smooth and hassle-free as possible.

What education and/or training do you have that relates to your work?

Founded in 1998, we are a 3rd generation family-owned and operated plumbing business. We are master licensed, insured, and all our employees are certified and background checked.

How did you get started doing this type of work?

Chen Plumbing was started in 1998 by Tim Chen, whose father was also a master plumber. With a legacy of plumbing expertise passed down through generations, we carry years of expert plumbing experience and a deep commitment to quality service.

What types of customers have you worked with?

At Chen Plumbing, we work with any and all customers in the metro Atlanta area, knowing the communities well and the unique needs of their plumbing. While we specialize in residential homes, we also handle commercial projects with the same level of expertise and care.

What advice would you give a customer looking to hire a provider in your area of work?

When hiring a plumbing provider, look for a company that is licensed and insured, with a solid reputation and extensive experience. Ensure they offer transparent pricing and provide written quotes before any work begins. Check for positive customer reviews and testimonials. Additionally, choose a provider who knows the local community and understands the unique plumbing needs of the area. At Chen Plumbing, we pride ourselves on meeting all these criteria and more.