Zoom Drain Riverside

Serves Hemet, CA

35244

Not yet available

4 employees

1 year in business

Free service call

5.0

This pro accepts payments via Cash, Check, Credit card, and Zelle.

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Credentials

License

License Holder: Jillian Shields
License Type: C36 – Plumbing Contractor (CA)
License number: #1123480
License verified on 8/17/2024
Valid through 8/1/2026
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Background Check

Jillian Shields
Completed on 8/16/2024

Introduction

We excel with rapid and reliable 24 hour service with no additional charge, cutting-edge technology, and expert technicians who are background and drug checked. We ensure thorough, efficient drainage solutions with a commitment to exceptional customer care, solving issues promptly and preventing future problems. Zoom Drain Riverside specializes in the following: -Clogged Drains/ Sewer -Clogged Sinks -Clogged Toilet -Clogged Bathtub/Shower -Drain Cleaning -Drain Inspection -Drain Care Products -Grease Traps -Hydro-Jetting -Toilet Replacement -Garbage Disposal Replacement

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

All our prices are set based on the national average and market research. We will come out and assess the problem free of charge. We are a free 24 hour emergency service, so no up charge to the customer for after hours.

What is your typical process for working with a new customer?

1. Initial Contact: Customer reaches out via phone or online. 2. Assessment: Gather details about the issue and schedule an appointment. 3. Inspection: Technicians arrive, assess the problem, and discuss findings. 4. Solution Proposal: Offer a clear plan and pricing. 5. Execution: Perform the agreed-upon service. 6. Follow-Up: Ensure satisfaction and provide maintenance tips

What education and/or training do you have that relates to your work?

C36 Plumbing Contractors License

How did you get started doing this type of work?

We are a family owned and operated business who really believed in the Zoom Drain franchise and what they stood for morally. We wanted to have an honest and trust worthy plumbing company because as home owners ourselves, we have not always had the best experience with this industry.

What types of customers have you worked with?

Residential and Commercial customers

Describe a recent project you are fond of. How long did it take?

Every project presents a new customer and new experience and we are fond and grateful for each of those interactions.

What advice would you give a customer looking to hire a provider in your area of work?

Be mindful of businesses who pay their employees only commission off the service they are providing you.

What questions should customers think through before talking to professionals about their project?

If I don't get the problem fixed in a timely manner will it cause additional damage to my home or pose a health concern?