I Rooter & Plumbing

Serves Bernal Heights, CA

35244

Hired 133 times

1 employee

13 years in business

Free service call

4.9

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, and Zelle.

Next Service

Hours

Sun 8:00 am - 7:00 pm
Mon 8:00 am - 7:00 pm
Tues 8:00 am - 7:00 pm
Wed 8:00 am - 7:00 pm
Thurs 8:00 am - 7:00 pm
Fri 8:00 am - 7:00 pm
Sat 8:00 am - 7:00 pm

Credentials

License

License Holder: Dwayne Pettway 
License Type: C36 – Plumbing Contractor (CA) 
License number: #1052114 
License verified on 5/3/2023 
Valid through 4/30/2025 
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Background Check

Dwayne Pettway 
Completed on 2/25/2021 

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Introduction

Licensed Plumbing Contractor available for Remodel Plumbing Custom Built Walk-In Shower Bases, Smart Shower Systems Smart Toilets Sinks & Vanities (can do floating styles as well) Kitchen & Laundry Plumbing Water Heaters, Tankless, Boilers Radiant Heat General Plumbing Repairs

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Pricing is Flat-Rate and not subject to change once (unless due to unforeseeable circumstances). quote is accepted.

What is your typical process for working with a new customer?

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My typical process for working with new customers is to understand their plumbing need, and present them with options to meet their desired results at a competitive cost.

What education and/or training do you have that relates to your work?

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Academic Achievements *************************** City College of San Francisco Engineered Plumbing Systems (Plumbing Design & Fluid Mechanics) General Business Administration A.S Degree San Francisco State University ********************************* Business Administration Training ********* Plumbing Heating Cooling Contractors Association (PHCC of Sacramento) Texaco Oil (Pipe Fitters Helper) Bethlehem Steel of San Francisco ( Ship Rebuilding Water & Oil Systems)

How did you get started doing this type of work?

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While Completing my studies at CCSF for Business Administration I went to work for a Local Plumbing Co. to pay for tuition, Soon after I was the shop leader in performance with a 98% Customer Satisfaction Rating. I realized that I had found something that I was extremely good at, & I really enjoy helping helping people out of their plumbing problems.

What types of customers have you worked with?

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I mainly work with Residential Property Owners

Describe a recent project you are fond of. How long did it take?

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A recent project I am fond of is a job in which the wrong parts were delivered to my jobsite with no time to correct the delivery. The customers were without hot water or heat. I was able to re-configure the system in such a way that allowed for the customer's heat to be restored. It took me more work(I didn't charge the customer extra).

What advice would you give a customer looking to hire a provider in your area of work?

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The advice I would give is to look at their past work, are they responsive, do they offer options to solving or is it always replace not repair.

What questions should customers think through before talking to professionals about their project?

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What am I paying for? What guarantees and assurances are in place. How long is this going to take. Will I be inconvenienced? If yes, how and for how long?

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