HomeTech Appliance Repair LLC

Serves Avondale, AZ

35244

Hired 338 times

3 employees

10 years in business

$65/service call

4.7

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Next Service

Hours

Sun Closed
Mon 8:00 am - 5:00 pm
Tues 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thurs 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm

Credentials

Background Check

Joseph Black 
Completed on 11/17/2019 

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Introduction

We are Google Guaranteed with over 10+ years of experience in the appliance repair and installation industry and are licensed and insured. We provide professional service and quality work at an affordable price and always guarantee our work. We only use parts that come with a 1-year manufacturing warranty and are certified on all major brands, including higher end appliances. We will always provide you with honest answers so you can make an informed decision.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We provide fair and honest pricing, including the part cost, drive time and the price of repairs. We only use manufacturer warranted parts so they do run more than the knock-offs you find online. The reason we always used manufacturer warranted parts is because you don't know what you are getting with online purchases and lower quality parts are unacceptable for my customers. We will always provide the customer an honest appraisal of the issue so the customer can make an informed decision. In some cases, it does not make sense to repair, because the cost of the repair can out way the option of getting a new machine. We do charge a $65 diagnostic fee because we value our time and yours. We want to be the appliance company you hire, so we go above and beyond to make sure the initial diagnostic experience is one that leaves you feeling confident we are the company for you.

What is your typical process for working with a new customer?

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First, we collect all critical information on the type of equipment and the symptoms. We collect the model number and photos, when possible, to ensure we arrive at your home as prepared as possible. We will then confirm a time that is convenient for you and diagnose the issue. In most cases we will immediately have an idea of what needs to be repaired. We always make sure we have the correct parts on our truck for common repairs for that type appliance.

What education and/or training do you have that relates to your work?

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I am certified in so many areas, including Network Engineering Cisco, Etc. HVAC, Refrigeration, Appliance Assemble and Disassembly and Appliance Troubleshooting Mechanical and Electrical. We also have Schematic Reading and Problem Resolution Experience of 30+ years.

How did you get started doing this type of work?

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I was a Network Engineer for over 28 years and wanted to do something different and have my own company. I enjoy fixing things and working with people from all walks of life. I went and got certified on all the major appliances and started part time ten years ago. Since 2015, I have been doing it full time.

What types of customers have you worked with?

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We have worked with customers from all walks of life, giving all of them the same great Customer Service with our focus on affordability, integrity and professionalism.

Describe a recent project you are fond of. How long did it take?

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Customer called and needed an emergency appointment to service and clean the oven door of her high-end client. Holly was in a bind so we went out and took this wolf oven and part and removed the double pane glass and removed the issues and put it all back together in perfect condition. We left that job at midnight. The homeowner was flying in that following morning. Holly was extremely happy and provided myself and my helper an amazing tip of appreciation. It feels good to go that extra step to help someone out!

What advice would you give a customer looking to hire a provider in your area of work?

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Alway hire a licensed and insured technician that cares about quality work and professionalism. You always want someone that guarantees their work.

What questions should customers think through before talking to professionals about their project?

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Product type, model number, brief description of the issue and the symptoms it is experiencing.

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