LawnScape

Serves Lafayette, LA

35244

Hired 15 times

Not yet available

9 years in business

Not yet available

4.8

This pro accepts payments via Cash, Check, Credit card, and Venmo.

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Credentials

Background Check

Konstantinos Manolakakis
Completed on 8/5/2024

Introduction

LawnScape is Acadiana's premier Landscape company. LawnScape is a professional company built on Service, Quality and Value. We are dedicated on exceeding your expectations and stand behind our work with a satisfaction guarantee. We believe Customer Service is everything and we keep it at the forefront in everything we do--in the way we treat our customers, in the way we communicate, in the way we present ourselves, etc. We strive to provide excellence in Customer Service in everything we do and we believe it is the single most important aspect of our organization. that's what makes LawnScape stand out from the rest--our commitment to Service, Quality and Value!

Q&A

What is your typical process for working with a new customer?

When working with a new customer, I want to ensure that I understand the customers needs by asking the right questions. What is most important to you as a customer; price, service, quality? What was your last experience like, what challenges did you encounter? Are you interested in getting the best possible deal or do you prefer consistency and quality? What could I do for you to ensure your needs are met? Do you have a budget in mind? I ask these questions to ensure I don't make the same mistakes as the last company, to ensure i understand the customers needs, and to ensure I stay within their budget as much as possible.

What education and/or training do you have that relates to your work?

I have owned my own company for the last 25 years. I also have a Master's degree in Business Administration. I've also worked in the corporate world for the last five years in executive level roles. Every single role I've held in the last 25 years has been Customer Service focused. I'm a firm believer that profit is a by-product of excellent customer service. It is my absolute dedication to ensure that every single interaction I have with a customer leaves a positive experience to both the customer and the organization.

How did you get started doing this type of work?

I started this company out of my passion of owning and operating my own business and out of my love for being outdoors and cutting grass. When you love what you do it shows in the quality of your work and the service you provide.

What types of customers have you worked with?

I've worked with both residential and commercial customers. People looking for one-time services or weekly or semi-weekly services.

What advice would you give a customer looking to hire a provider in your area of work?

Make sure they are insured. The last thing you need is a lawsuit when an uninsured companies employee injures themselves on your property. if they don't have insurance, you could be liable for damages. Ensure the company is licensed. Licenced companies are legitimate businesses that have overhead, hire local employees and pay taxes. They are more likely to stand behind their work, treat you with courtesy and respect, and ensure the job is done right.

What questions should customers think through before talking to professionals about their project?

Is the company licensed and insured? What sort of rating and reviews do they have? Are they reputable? How do they treat their customers and do they have good customer service ratings? Are they trusted, reliable and professional? Will I be treated with courtesy and respect? How will they handle a situation if things go wrong? Do they stand behind their work? Have I performed enough research on them? All are important questions to ask when considering to hire a Lawn Maintenance company.