LINE FLOORING LLC

Serves Kissimmee, FL

35244

Hired 66 times

3 employees

7 years in business

Free on-site estimate

4.8

This pro accepts payments via Cash, Credit card, and Zelle.

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Credentials

Background Check

Tiago Cardoso 
Completed on 3/1/2024 

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Introduction

BBB ACCREDITED BUSINESS A+ WPC WALL PANELS | GARAGE EPOXY FLOOR | PAINTING | TILES | FLOORING EXPERT Line Flooring LLC! Based in Orlando and serving the surrounding cities, we specialize in VINYL, LAMINATE, HARDWOOD INSTALLATIONS & PAINTING, bringing unparalleled expertise to your home or business. As seasoned TILE CONTRACTOR, we expertly handle PORCELAIN, CERAMIC, TRAVERTINE, MARBLE and more, ensuring your space looks exactly as you envision. Beyond flooring, our services extend to FLOOR REMOVAL and BATHROOM RENOVATIONS, including SHOWER REMODEL and BATHTUB CONVERSIONS. And to complete your space’s transformation, we offer INTERIOR and EXTERIOR HOUSE PAINTING. Trust us to deliver excellence and bring new life to your home!

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We at our company strive to offer fair and competitive prices for our quality services, thus ensuring the best possible outcome for our customers. We believe that quality doesn't have to be expensive, which is why we work efficiently and strategically to ensure our customers receive the best possible return on investment. Our goal is always to exceed our customers' expectations, and we believe our prices reflect that commitment. We generally require an initial non-refundable deposit, this is standard practice in our industry to secure a place and cover initial project-related expenses.

What is your typical process for working with a new customer?

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Our typical process starts with an initial consultation with the new client to understand their needs and goals. During this conversation, we try to understand what specific services they want and how we can meet their expectations. Based on this initial conversation, we develop a personalized proposal for the client, which includes a detailed description of the services we will provide and a clear and transparent quote. If the client agrees with our proposal, we schedule a date to start the project and start working according to the established schedule. Throughout the process, we maintain open and transparent communication with the client, keeping them updated on project progress and addressing any questions or concerns that may arise. Once the project is completed, we carry out a final review with the client to ensure that all expectations have been met and that they are satisfied with the result. Our goal is always to provide an exceptional service experience and ensure customer satisfaction every step of the way.

What education and/or training do you have that relates to your work?

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With over 13 years of experience specializing in tile installation, I have extensive knowledge and skills in the field. During this time, I have worked on a variety of projects, from small repairs to large commercial installations. My experience allowed me to develop a deep understanding of the different types of tiles available, their characteristics and their best applications. I am also able to work efficiently and accurately to ensure installations are carried out safely and correctly. In addition to my technical skills, I am also committed to quality customer service. I work closely with my clients to understand their needs and goals, and I use my experience to help them choose the best materials and solutions for their facilities. Over the years, I have built a proven track record of success and customer satisfaction, and I am dedicated to maintaining that reputation by delivering exceptional service in every tile installation I undertake.

How did you get started doing this type of work?

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I started working with installation of porcelain and ceramic floors in 2009, in Spain. There, I had the opportunity to learn from the best professionals in the field, and to develop my technical skills and knowledge about different types of materials and installation techniques. Later, I decided to return to my home country, Brazil, and started my own home building team. During that time, I was able to apply my flooring installation skills to ensure that all projects were completed with the highest level of quality and precision. Over time, my home construction team became more and more specialized in installing flooring and coverings, and I started to dedicate myself exclusively to this area of expertise. Today, with over a decade of experience in the business, I am committed to providing exceptional service and working closely with my clients to ensure that all of their needs are met efficiently and effectively.

What types of customers have you worked with?

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I have worked with a wide variety of clients over the years, from homeowners to major building contractors. This diversity of clients has allowed me to acquire extensive experience working on projects of different sizes and levels of complexity. Today, I focus primarily on working with homeowners throughout Orange County, FL and surrounding cities. I believe that working with homeowners allows me to provide personalized service and cater to each client's individual needs and preferences. Regardless of the type of client, my goal is always to provide exceptional service and ensure that all needs and expectations are met efficiently. I am committed to providing creative, bespoke solutions for each project and working closely with my clients to ensure their satisfaction.

Describe a recent project you are fond of. How long did it take?

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I recently performed a complete master shower renovation on a home located in Orange County, FL. The project involved everything from the demolition of the walls to the installation of a new tile. The project took about a week to complete, and the end result was amazing. Shortly after the project was completed, the client was so pleased with the result that he asked me to renovate the guest bathroom as well. Once again, I took care of everything from choosing materials to final installation. He was so happy with my work that he promptly recommended my services to everyone he knew. This is proof that I am doing a good job and that my clients are satisfied with the results.

What advice would you give a customer looking to hire a provider in your area of work?

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My advice to a client looking to hire a contractor in my field is to always look for an experienced and reliable professional. Make sure the installer has the necessary skills, knowledge and tools to do the job efficiently and effectively. In addition, it is important to check the evaluations and recommendations of other customers, in order to have an idea of the level of quality of services provided by the professional. Another important factor is customer service, which must be personalized, cordial and transparent at all stages of the process. Finally, it is important that the customer feels free to ask questions and clarify all their doubts before hiring a supplier. This helps to establish clear and transparent communication from the beginning of the project, avoiding any misunderstandings or unpleasant surprises along the way. As a dedicated and experienced professional in my field of work, I am always committed to providing exceptional service and meeting my clients' needs and expectations. My mission is to provide creative and personalized solutions, guaranteeing customer satisfaction and peace of mind in all the projects I carry out.

What questions should customers think through before talking to professionals about their project?

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Before talking to a professional about your project, it's important for clients to have a few key questions in mind to guide the conversation. Here are some helpful questions clients should consider before starting the conversation: 1. What is my budget for this project? What is the purpose of this project? 2. What is the deadline for completing the project? 3. What are my expectations regarding the end result of the project? 4. Are there any limitations or restrictions that the trader should be aware of? 5. What level of involvement do I want to have in this project? 6. What is my level of experience or knowledge about this type of project? 7. Are there any specific issues or challenges I should report to the practitioner? By thinking about these questions, clients can have a clearer view of their needs and expectations regarding the project, as well as the specific requirements that should be discussed with the professional. This helps ensure that the conversation is more effective and that the end result of the project is exactly what the client expected. As an experienced professional in my field, I am always available to help clients understand and guide important questions so we can work together on a successful project.

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