PLUM HVAC

Serves , WV

35244

Hired 104 times

6 employees

3 years in business

Free on-site estimate

4.9

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Stripe, Venmo, and Zelle.

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Credentials

Background Check

Seyed Moosavi
Completed on 3/20/2022

Introduction

PLUM HVAC is a family owned business with more than 14 years of experience in HVAC. We offer replacement of existing systems and new installations. We value our customers and their satisfaction is our main goal. At Plum HVAC we focus on quality work more than anything else. We work hard to build up a long term relationship with our customers, and to get this matter happen we have everything that is required. Plum HVAC is exceptional when it comes to customer service.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We offer free on-site quote for all kind replacement or new installation projects, this includes a full HVAC system inspection from one of our experienced technicians, and also a free estimate which will be prepared based on the customers need and the nature of the job. We also have free consultations over the phone, which can give a rough idea of what our customers need to know about their projects. We charge $110 for any kind of troubleshooting jobs which includes 30-45 minuets troubleshooting appointment from one of our experienced technicians and if the customer decide to do the repair with us we will then deduct the call out fee from the estimate.

What is your typical process for working with a new customer?

All our new customers will receive a call from one of our office members to get their appointments booked based on the time frame provided by the customers. Our customers will receive notification messages prior to their appointments. Replacement and new HVAC installation appointments are all free of charge. Once customer decides to go ahead with us we will then charge them a 10% deposit or up to $1000 whichever is less. Troubleshooting services have $110 call out fee which will then be considered as the deposit for the small projects and will be deducted from the estimated fee for repairing.

What education and/or training do you have that relates to your work?

We are fully licensed from CSLB with license number 1087978 Class C20. And all technicians are required to have an EPA license and a minimum of 2 years of experience in the field in order to work for Plum HVAC.

How did you get started doing this type of work?

Started as HVAC apprentice 14 years ago.

What types of customers have you worked with?

We have been working on residential properties mostly home owners.

Describe a recent project you are fond of. How long did it take?

Recently we did a full replacement of HVAC system, and took us 2 days.

What advice would you give a customer looking to hire a provider in your area of work?

We advise our customers to choose the right contractor for their projects based on their reputation and experience and most importantly check to see if they are fully licensed.

What questions should customers think through before talking to professionals about their project?

What is the plan? What would be the cost ? How Soon could this be done?