Donald Duct & Steam Cleaning, Inc.

Serves South Bank, TX

35244

Hired 250 times

6 employees

12 years in business

$30/service call

4.8

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun 11:00 am - 4:00 pm
Mon 9:00 am - 6:00 pm
Tues 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thurs 9:00 am - 6:00 pm
Fri 9:00 am - 12:00 pm
Sat Closed

Credentials

Background Check

Mor Izhaki 
Completed on 2/5/2021 

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Introduction

Our company name, Donald Duct & Steam, may sound like a funny cartoon character but we take our job very seriously! We train and educate our technicians to perform every service in the most professional way without cutting edges. We never try to sell our customers something they don’t need. We are well known as a professional and honest company, and keeping up this reputation is very important to us. Our most important mission is to keep our customers in total satisfaction. One of the biggest things that makes us stand out from other companies is the integrity of each individual that is part of Donald Duct & Steam. Throughout the years, we have learned that customers are not happy when companies give a price over the phone and then change it after arriving to their homes. Even if there is a good reason for it, the customer is still not happy and will still call it the “Bait and switch” method. In order to prevent any misunderstanding, we have switched to a new method that works well for the customer and for us. For all air duct cleaning, repair, and replacement services we offer free in-home, no-obligation Inspections. After arriving at the customer’s house, we will perform a free inspection and notify the customer of the condition, solution, and price. After the customer’s approval of the quote, we will continue with the service. Here at Donald Duct & Steam, doing our part to protect and maintain our environment is important to us. Donald Duct & Steam prides itself in keeping our planet safe for our future generations. So, we have restructured our cleaning methods in every possible way. From our green chemicals, to our products, to our training, we are working to ensure our planet stays green!! Most importantly, we strive to secure a safe and sanitary living environment for you and your family to abide in. If we can all endeavor to become cleaner and reduce energy consumption, we can be happy in knowing that we are all doing our part together. Furthermore, if you are noticing an increase of colds, allergies, asthma/bronchial flare-ups or even something as simple as never-ending dust collection, maybe it’s time for an air duct and carpet cleaning for your home or business. Call Today to Talk to An Expert At

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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For all air duct cleaning, repair, and replacement services we offer free in-home, no-obligation Inspections. We offer an online coupon for 40% off supply duct cleaning.

What is your typical process for working with a new customer?

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We will arrive at the customer's house, perform a free inspection and notify the customer of the condition, solution, and price. Only after the customer's approval, we will continue with the service. The majority of services can be done on the same day of the inspection or any other day that suits the customer.

What education and/or training do you have that relates to your work?

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We follow NADCA's (National Air Duct Cleaning Association) guidelines. Every new technician that joins Donald Duct & Steam, receives full training of the services we provide. All technicians receive updated training for all new equipment and/or change of cleaning methods.

How did you get started doing this type of work?

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My name is Mor Izhaki, the owner of Donald Duct & Steam. I previously managed another Air Duct cleaning company. After a few years, I decided to start my own company, and since then Donald Duct & Steam has served thousands of satisfied customers.

What types of customers have you worked with?

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We have worked with all types of customers.

Describe a recent project you are fond of. How long did it take?

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A recent job that we got the opportunity to do, entailed a complete duct and attic insulation replacement. Inside we found a raccoon family and the havoc they had wreaked upon the customer's attic. After having the animals safely removed we were able to complete the replacement and reestablish proper airflow and air equality for the homeowner. The best part was the joy that we were able to bring to the customer by improving the efficiency of their AC system and better air quality. The job took about 9 hours to complete.

What advice would you give a customer looking to hire a provider in your area of work?

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We suggest that you check your Yellow Pages under "duct cleaning", or another online search. Do not assume that all duct cleaning service providers are equally knowledgeable and responsible. Talk to at least three different service providers and get written estimates before deciding whether to have your ducts cleaned. When the service providers come to your home, ask them to show you the contamination that would justify having your ducts cleaned. - Do not hire duct cleaners who make sweeping claims about the health benefits of duct cleaning — such claims are unsubstantiated. Do not hire duct cleaners who recommend duct cleaning as a routine part of your heating and cooling system maintenance. - Check references to be sure other customers were satisfied and did not experience any problems with their heating and cooling system after cleaning. - Contact your county or city office of consumer affairs or local Better Business Bureau to determine if complaints have been lodged against any of the companies you are considering.

What questions should customers think through before talking to professionals about their project?

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Do I need an air duct cleaning service? It really depends on the symptoms. How long does it take? Duct cleaning should take 1-3 hours for a single AC unit home, and 2-6 hours for a home that has more than 2 AC units. What is the cleaning process? The most effective process would be, rotating brushes, under HEPA filter vacuum pressure. Is it a messy procedure? No, this should not be a messy procedure. How much should it cost? A good and effective cleaning CANNOT cost under $100. It is always better to have an inspection to know exactly the condition and price. Donald Duct & Steam does it for FREE!

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