The Cool Crew

Serves Oak Hill, TX

35244

Hired 349 times

8 employees

7 years in business

$1/on-site estimate

4.8

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, Stripe, Venmo, and Zelle.

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Credentials

Background Check

Yamel Gonzales 
Completed on 2/16/2021 

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Introduction

Welcome to The Cool Crew – Your Trusted HVAC Experts! At The Cool Crew, we specialize in top-quality heating, cooling, and refrigeration services for both residential and commercial clients. Our expert technicians are dedicated to keeping your home or business comfortable year-round with reliable installations, repairs, and maintenance. With 30 years of industry experience, owner Yamel Gonzales has built The Cool Crew on a foundation of expertise, integrity, and top-tier customer service. Whether you're dealing with a faulty furnace, need an AC tune-up, or require a full system installation, our team ensures every job is done right the first time. Experience the difference of working with a team that values quality, professionalism, and your comfort. Contact The Cool Crew today and let us keep your space cool in the summer, warm in the winter, and running smoothly all year long!

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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At The Cool Crew, we believe in honest, upfront pricing with no hidden fees. Our rates are competitive and reflect the quality workmanship and reliability we bring to every job. ✅ Military & Senior Discounts – We proudly offer discounts to military personnel and senior citizens as a token of appreciation. ✅ Transparent Estimates – You'll receive a clear, detailed estimate before any work begins. ✅ Warranty-Backed Service – Our work is backed by a solid warranty, giving you peace of mind on your investment. We’re committed to providing fair pricing and top-tier service—because your comfort and satisfaction matter!

What is your typical process for working with a new customer?

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Our process for working with a new customer is simple, efficient, and focused on delivering the best solution for their needs: Initial Contact & Consultation – We start by discussing the customer's concerns, whether it’s an issue with their HVAC, refrigeration, or plumbing system. We may ask a few questions to better understand the problem and determine the best course of action. On-Site Inspection & Diagnosis – If needed, we schedule a visit to assess the situation firsthand. Our expert technicians will diagnose the problem and provide a clear explanation of the issue. Transparent Estimate & Recommendations – Once we identify the best solution, we provide an upfront estimate with honest pricing and professional recommendations tailored to the customer's needs. Efficient Service & Installation – Upon approval, we get to work promptly—whether it's a repair, maintenance, or full system installation. Our goal is to complete the job correctly and efficiently the first time. Final Inspection & Customer Satisfaction – We ensure everything is working flawlessly, walk the customer through the work done, and answer any questions. Their satisfaction is our top priority. Follow-Up & Ongoing Support – We stand by our work and are always available for any follow-up needs, routine maintenance, or future services. At The Cool Crew, we prioritize professionalism, efficiency, and top-notch service—making sure every customer gets the best possible experience!

What education and/or training do you have that relates to your work?

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I started my journey in HVAC and Refrigeration at a two-year technical college, where I built a strong foundation in the trade. With 30 years of hands-on industry experience and 7 years of successfully managing my own business, I’ve gained the expertise to handle everything from residential systems to complex commercial projects.

How did you get started doing this type of work?

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I started in HVAC and Refrigeration by attending a two-year technical college, where I learned the trade's fundamentals. From there, I gained hands-on experience in the field, steadily building my skills. After years of working in the industry, I took the next step and started my own business, which I’ve successfully managed for the past seven years.

What types of customers have you worked with?

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Residential, Commercial, Industrial

Describe a recent project you are fond of. How long did it take?

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A customer had a leaking condenser coil and needed a full system replacement—and they needed it that same day. Despite it being 6:00 PM in the evening, we got to work immediately. Our team removed and replaced the entire system, inside and out, working efficiently to ensure everything was up and running. By 11:00 PM, the job was complete, and the customer was able to sleep comfortably with a fully functional AC that night. It was a challenging but rewarding project, and we were proud to deliver fast, high-quality service when it mattered most.

What advice would you give a customer looking to hire a provider in your area of work?

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Check for Proper Licensing & Certifications – Make sure the company is licensed, insured, and certified to perform the work. This ensures they meet industry standards and can legally operate in your area. Look at Experience & Reputation – Choose a provider with years of experience and a strong reputation. Reading customer reviews, testimonials, and asking for referrals can give you insight into their quality of work. Ask About Pricing & Transparency – A reputable company should provide upfront pricing with no hidden fees. Be wary of quotes that seem too low, as they may indicate poor workmanship or low-quality materials. Ensure They Offer Warranties & Guarantees – A trustworthy provider stands by their work. Ask about warranties on labor and equipment to protect your investment. Evaluate Their Communication & Professionalism – Good communication is key. A professional provider should answer your questions clearly, explain your options, and keep you informed throughout the process. Check Their Availability & Response Time – HVAC and plumbing issues can’t always wait. Look for a company that offers prompt service and emergency repairs when needed. At The Cool Crew, we take pride in delivering honest, high-quality service backed by 30 years of experience. If you’re looking for a provider who values integrity, expertise, and customer satisfaction, we’re here to help!

What questions should customers think through before talking to professionals about their project?

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What specific issue am I experiencing? Are there unusual noises, leaks, or performance issues? How urgent is the problem? Is this a routine maintenance need or an emergency repair? What is my budget for repairs or replacements? Having a general idea of your budget helps in decision-making.

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