PROS HEATING & AIR

Serves Goose Creek, SC

35244

Hired 76 times

5 employees

8 years in business

Not yet available

4.8

This pro accepts payments via Cash, Check, Credit card, and Zelle.

Next Service

Credentials

Background Check

Heather Grund
Completed on 5/30/2023

Introduction

PROS is your Family owned and operated residential and light commercial heating and air conditioning company. We pride ourselves on providing "Professional, Reliable, and On-time Services" at an honest price. Our customers are always our first priority! PROS makes sure you receive an experienced, licensed and insured technician every time we come to your home. The office staff here at PROS is committed to providing amazing customer service and even offer convenient communication for all customers by phone, text messaging or email. Our company offers 24/7 Emergency After Hours and Weekend Services for anyone who calls with an issue. We provide a variety of services for your home including Free Estimates, AC & Furnace Repairs, Diagnostics, AC & Furnace Installations, Maintenance, Service Agreements, Air Quality Solutions, and even Plumbing Services such as Water Heater Replacements, Drain Cleaning, Fixture Installations, and much more! PROS Heating and Air serves Charleston and all surrounding areas including Charleston AFB, Summerville, Ladson, Hanahan, Goose Creek, Moncks Corner, North Charleston, West Ashley, Sullivan’s Island, Mt Pleasant, James Island, Folly Beach, Daniel Island, Johns Island, Isle of Palms, Kiawah Island, and if your city is not listed please call us anyways! PROS is a supporter of the Wounded Warrior Project and offer a 5% Military Discount to all active and retired service members. Visit our website for more information about our company and services. Call the PROS, where we treat you like Family!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

PROS will waive the dispatch fee with any major repair or replacement for Plumbing or HVAC. We offer Service Agreements to become a Service Member with PROS for special discounts and pricing(ask the office).

What is your typical process for working with a new customer?

After we make contact on Thumbtack, I have someone from our office reach out to you through text, call, email or messaging. Whatever is convenient for the customer. Then we need your address, telephone number and email to add you to the schedule. The office will coordinate a day and time to take care of your issue. We do have 24/7 Emergency Services after 6pm on weekdays and weekends so if you need us, we will be the ones answering your call!

What education and/or training do you have that relates to your work?

I am NATE Certified, hold a Mechanical Contractor's License and have 15 years of experience in this industry. I started off working for Family and progressed into working for large and small plumbing/heating & air companies all while dreaming of owning a business one day.