JLS TECHNICAL LLC

Serves Valley Stream, NY

35244

Hired 92 times

1 employee

10 years in business

$250/service call

5.0

This pro accepts payments via Cash, Check, and Zelle.

Next Service

Hours

Sun Closed

Mon Closed

Tues 11:00 am - 12:00 pm

Wed Closed

Thurs Closed

Fri Closed

Sat Closed

Credentials

Background Check

John Shane
Completed on 11/19/2021

Introduction

I specialize in HVAC installations, repair and problem solving and bring over 25 years of experience and expertise to every job. I am licensed and have several industry-related certifications. Customer satisfaction is always my top priority.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

The pricing is based on the total work estimate comprised of time and materials.

What is your typical process for working with a new customer?

- Introduction ( web,phone or in person ) - Record the customer’s information - Discuss and research the customer’s needs and create documentation - ask all the right questions - Create a custom checklist for the customer of scope and cost of project - Offer proactive and reactive support as work progresses - Check in regularly with customer throughout the course of the project

What education and/or training do you have that relates to your work?

I currently have 28 years in the HVAC industry. I went to a trade school for heating,ventilation and air conditioning. I have a heating and air conditioning license, I am epa certified and have a ua star completion. I also have a 40 hr osha certificate.

How did you get started doing this type of work?

Ever since I was young I enjoyed taking things apart and putting them back together (puzzles, toys, etc) so I naturally gravitated towards becoming certified in a trade as a young adult. As I got older and acquired proper training, I became a master of my craft and it’s a bonus that I love what I do.

What types of customers have you worked with?

I worked with all types of customers ranging from Fortune 500 in nyc all the way to private residential customers located within the 5 Boroughs and Long Island.

What advice would you give a customer looking to hire a provider in your area of work?

Before hiring an hvac contractor, ask them questions to be sure they are the right fit. When meeting with the contractor, follow a check list and ask: - How long has your company been in business? - What experience do you have with this type of project? - Do you have references? - What is the cost of the estimate? - What is the time line for this project?

What questions should customers think through before talking to professionals about their project?

A. What is the exact problem I am experiencing? How long has it been an issue? B. How urgent is the issue? C. What is my budget? D. What is my timeline for project completion