NexWaveAir

Serves Asheville, NC

35244

Hired 58 times

3 employees

7 years in business

Not yet available

4.7

This pro accepts payments via Apple Pay, Cash, Check, Credit card, and Zelle.

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Credentials

Background Check

John Connelly 
Completed on 12/2/2024 

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Introduction

Welcome to NexWaveAir your go-to source for all things related to heating, ventilation, and air conditioning (HVAC). We are a family-owned business with over 30 years of experience in the HVAC industry. At NexWaveAIr, we are passionate about providing the best service and products to our customers. We take pride in our commitment to providing excellent customer service and quality workmanship. Our experienced and certified technicians will assess your needs, explain the process, and provide you with the best solution for your situation. We offer a wide range of services including air conditioners, furnaces, heat pumps, air handlers, thermostats, humidifiers, and air purifiers. we strive to provide our customers with the best service possible. Our knowledgeable and friendly staff is always available to answer your questions and provide you with the best advice.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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HVAC flat rate pricing is a pricing system , we charge a fixed price per job based on the type of work or repair being completed. This system allows the customer to know exactly how much they will be charged for a job before work begins and eliminates the potential for additional charges or unexpected costs.

What is your typical process for working with a new customer?

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Initial consultation: will meet with the customer to discuss the project, including the symptoms the customer is experiencing, the age of the current HVAC system, and any specific energy-efficient or green features that the customer is interested in. Site assessment: will conduct a site assessment to evaluate the customer's home and determine the best course of action for the project. This may include inspecting the current HVAC system and taking measurements of the home. Recommendations: Based on the site assessment, will provide the customer with recommendations for the project, including any necessary repairs or replacements. Quote: provide the customer with a quote for the project, including the cost of labor and any necessary materials. Project completion: Once the customer has accepted the quote and agreed to the terms of the project, will complete the work as agreed upon. Follow-up: may follow up with the customer after the project is completed to ensure that the work was satisfactory and to address any additional questions or concerns.

What education and/or training do you have that relates to your work?

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My name is John and I'm a highly experienceHVAC technician with 15 years of professional experience installing and repairing HVAC systems. I'm a HVAC professional and have extensive knowledge of all aspects of HVAC maintenance and installation. I specialize in residential, commercial and industrial HVAC systems and have a proven track record of completing successful projects on time and within budget. I'm also highly knowledgeable about local codes, regulations and safety protocols for HVAC systems. I'm passionate about providing excellent customer service, and I'm committed to providing my clients with the highest quality HVAC services.

How did you get started doing this type of work?

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I enjoy the challenge of solving complex problems, meeting new people, and facing new challenges each and every day. I take pride in my work and strive to provide quality service to my customers. With the ever-evolving technology, I'm able to stay up to date on the latest trends in the industry and work hard to provide the best solutions to my customers.

What types of customers have you worked with?

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1. Residential customers 2. Commercial customers 3. Industrial customers 4. Institutional customers 5. Government customers

What advice would you give a customer looking to hire a provider in your area of work?

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Communication: A good contractor will keep you informed throughout the process and be responsive to your questions and concerns. Attention to detail: Look for a contractor who takes care in their work and pays attention to details. This may include things like using proper tools and materials, following industry standards and guidelines, and ensuring that all work is done safely and up to code. Professionalism: A good contractor should be professional in their conduct and appearance, and should be willing to provide references and documentation as needed. Quality of work: The quality of the work should be evident in the finished product. A good contractor will take the time to do the job right and will stand behind their work. Customer service: A good contractor should be easy to work with and should make an effort to address any issues or concerns you may have. Value: A good contractor should offer a fair price for their services and should be transparent about the costs involved. If you are unsure about whether your contractor is doing a good job, you can ask for references or speak with other customers who have used their services. You can also check with your local licensing agency or the Better Business Bureau to see if there are any complaints or concerns on file.

What questions should customers think through before talking to professionals about their project?

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What are the symptoms that you are experiencing with your HVAC system? What is the age of your current HVAC system? Have you noticed any strange noises or odors coming from your HVAC system? Have you noticed any changes in your energy bills since the problem started? Have you made any recent changes or updates to your home or HVAC system? Have you tried any troubleshooting steps to resolve the issue yourself? What is your budget for the project? What is your timeline for getting the project completed? Are there any specific energy-efficient or green features that you would like to include in your new HVAC system?

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