Air Tight Weatherization & HVAC

Serves Watertown, MA

35244

Hired 10 times

32 employees

15 years in business

Free on-site estimate

4.0

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed
Mon 7:00 am - 5:00 pm
Tues 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thurs 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed

Credentials

Background Check

Zachary Fortin 
Completed on 2/6/2024 

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Introduction

We are a family owned business focused on quality of service.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We offer flat rate repair pricing. As well as flat rate install pricing.

What is your typical process for working with a new customer?

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The first step is establishing contact with a potential client. This can happen through various channels such as email, phone calls, referrals, or in-person meetings. Once contact is established, the next step is to understand the client's needs. This involves gathering information about their goals, challenges, and requirements. After understanding the client's needs, you can develop a proposal or pitch that outlines how your products or services can meet those needs. Negotiation and agreement: Once the proposal is presented, there may be a negotiation phase where you discuss and refine the details with the client. After the agreement is signed, the onboarding process begins. This involves setting up necessary accounts, sharing project-related information, introducing key team members, and establishing communication channels. Once the onboarding is complete, the actual work begins. This may involve regular meetings, progress updates, and collaboration with the client to ensure the project is on track and meeting their expectations. Upon completion of the project or delivery of the product, the client is provided with the final outcome.

What education and/or training do you have that relates to your work?

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We are Constantly doing continuing ed in our field. as well as constant factory training.

How did you get started doing this type of work?

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Most of our Techs graduated from a tech high school or college.

What types of customers have you worked with?

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We work with everyone.

Describe a recent project you are fond of. How long did it take?

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A Boiler replacement. Customer went from an old floor boiler to a wall mounted combi. It opened up the whole basement.

What advice would you give a customer looking to hire a provider in your area of work?

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Are they licensed? Have they met the state mandated qualifications? An unlicensed contractor may not be qualified to handle the work needed, which could cause issues when you one day attempt to sell your home. Do they have general liability and worker’s comp insurance? Make sure the company you consider hiring has proper insurance. They are on your property, perhaps up in your attic and you don’t want to be liable for any injuries that occur. Do they have experience and good references? Do a deep dive into their social media profiles and see what people are saying about the work they do. What have past customers said about their work and business practices?

What questions should customers think through before talking to professionals about their project?

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It is extremely important to take the time to learn more about the company you will be inviting into your home. You want to know that the person you hire has experience, integrity and will do exceptional work. One of our mantras is Do it the right way! While it is a cute tag line, we stand behind its promise. As a family owned and operated business, we are committed to do any job we are hired for whether it is regular maintenance, a repair or a full install the right way, the first time! Our attention to detail and dedication to customer service make us a safe choice as your dedicated service professional. If you need service, please give us a call, and if you have used us before, please tell your friends about us!

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