Semper Mechanical, INC.

Serves Newburyport, MA

35244

Hired 6 times

18 employees

8 years in business

$1800-$9000

4.8

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed

Mon 8:00 am - 4:00 pm

Tues 8:00 am - 4:00 pm

Wed 8:00 am - 4:00 pm

Thurs 8:00 am - 4:00 pm

Fri 8:00 am - 4:00 pm

Sat Closed

Credentials

Background Check

Matthew Cho
Completed on 11/19/2024

Introduction

At Semper Mechanical, we understand the industry as it goes through dramatic changes. Heating and cooling a home is the average individuals largest contribution to Earths ever changing climate. At Semper, we understand that we need to be building a sustainable future and we can have a tremendous impact on that through our work.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We offer free estimates for all installations. Service calls are billed accordingly and customers will be presented estimated costs of services upon site visit. General pricing for service calls starts at $199.00 for the first hour of work on site, this cost covers all travel time associated and every succeeding hour is billed at $140/hr. Materials and equipment procured are billed directed to the customer. Customer on maintenance contracts with us receive additional discounts on labor and material costs.

What is your typical process for working with a new customer?

For estimates - Customer schedules with the office a time that works for them. We come out to site and discuss the needs/wants with the customer. A proposal is then sent to the customer within 24 hours. For service - Customer schedules appointment with the office. Pending our schedule and the need of your service an appropriate time is booked. We come to site, fix the issue, then a bill is sent after.

What education and/or training do you have that relates to your work?

All our technicians go through continuing education courses at an annual minimum. These teach our employees how to handle any new regulations, equipment, and changes in our industry.

What types of customers have you worked with?

We have worked with everyone from large scale developers to residential home owners needing small simple repairs.

What advice would you give a customer looking to hire a provider in your area of work?

Reliability, quality, communication, and backing of product and services should hold the most weight when making a decision to work with a contractor. Price can be negotiated but should not be the only factor when deciding on a provider to proceed with.

What questions should customers think through before talking to professionals about their project?

Are you fully insured? All customers can request certificates of insurance in their name for their home address. What if their is a change to my project? Do I have to pay for that? Each contractors proposal details different scopes of work, understanding what your proposal entails, eliminates any additional or unforeseen costs to you. Have you done similar work to what you are proposing?