Sensible Home Solutions

Serves Methuen, MA

35244

Hired 22 times

23 employees

5 years in business

Free on-site estimate

5.0

This pro accepts payments via Check and Credit card.

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Credentials

Background Check

William Medugno Jr 
Completed on 8/16/2021 

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Introduction

Sensible Home Solutions "Your Home, Our Duty-Designed with Integrity, Powered by Service, The Sensible Solution" As a veteran-owned and operated home improvement company, we specialize in roofing, siding, windows, HVAC, and electrical work. We deliver expert craftsmanship with honesty and reliability. Our mission is to protect your home with top-quality materials, energy-efficient solutions, and industry-leading warranties. From durable roofs to high-performance HVAC systems, we ensure every project is done right, on time, and at a fair price. With free estimates, transparent pricing, and a commitment to excellence, we make home upgrades stress-free. Trust experience. Trust integrity. Trust Sensible Home Solutions.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We are pleased to offer complimentary estimates. Our technicians use a state-of-the-art sketching tool with satellite imagery to create a detailed technical drawing of your roof. This technology allows us to provide you with an accurate quote. We also understand that roofing projects can be a significant investment. That's why we offer flexible payment plans with financing options, including interest rates as low as 0% and no initial down payment required. We're here to make the process as smooth and affordable as possible.

What is your typical process for working with a new customer?

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Our process starts with a free, in-person estimate. Before visiting your property, we run your home through our software, where a trained sketch technician creates a detailed roof drawing. This way, we know about 90% of the project details before seeing your home. When we come out for the consultation, we'll verify our data, gather any final details you have, and show you all the options available. ***And if it's more convenient, we also offer virtual consultations upon request.***

What education and/or training do you have that relates to your work?

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With over 20 years of hands-on experience, starting as a ground cleaner and working up to an installer, our team has seen it all. We seize every opportunity for training and retraining on the latest product upgrades. Our commitment to continuous learning extends both on the job and in the classroom.

How did you get started doing this type of work?

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**Billy Markussen**: As Co-Founder and CEO, Billy brings a decade of experience in residential home services. With a rich background in the HVAC industry, he's mastered the art of breaking down complex subjects into easy-to-understand pieces for our customers. Billy's passion for "doing things the right way" shines through in every project, ensuring the company and our customers are always in good hands. **Will Medugno**: Army Veteran, Co-Founder, and Director of Sales & Installation, Will has devoted 20 years to perfecting his craft in the construction industry. Starting from the ground up, he's gained invaluable experience and a deep understanding of building trust and excellence. Will loves educating customers, walking them through their options, and helping them make the best choices for their homes with confidence and peace of mind.

What types of customers have you worked with?

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Only the best! Every customer we’ve worked with has left a lasting impression on our team. From small repairs to large, complex projects, we’ve handled it all. Our goal is to make every customer feel like they are our top priority, ensuring personalized and dedicated service every step of the way.

Describe a recent project you are fond of. How long did it take?

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We had a customer come in via word of mouth. She was having a hard time with another contractor. Her roof was leaking badly and there was rain coming inside the home! We were able to get there fast, assess the damage, and install new roof before the heavy rain came. I’m really proud of the team as a whole.

What advice would you give a customer looking to hire a provider in your area of work?

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My advice is always to ask questions and be thorough when researching contractors. It's essential to understand who you are working with. We pride ourselves on taking a consultative approach and providing detailed and transparent information. Also, pay attention to the contractor's response time—quick and clear communication is a key indicator of reliability and professionalism.

What questions should customers think through before talking to professionals about their project?

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Understanding what you need versus what you want is crucial. It's often better to tackle projects in phases rather than trying everything simultaneously. Breaking up the project can make it more manageable and cost-effective, ensuring that each part is done with the attention and care it deserves.

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