Remedy cooling and heating

Serves Charlestown, MA

35244

Hired 351 times

3 employees

11 years in business

$150/service call

4.8

This pro accepts payments via Cash, Credit card, and Square cash app.

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Credentials

Background Check

Remy Tondreau
Completed on 2/16/2021

Introduction

Our team here at Remedy Cooling and Heating is very professional and friendly. We provide a great quality of work, while still maintaining the best pricing for our customers. We love to form friendships with our clients, so that they know we are always there to provide them a great service. We enjoy meeting new people and helping them in sometimes stressful situations. We really want are customers to know that we are here for them. It is a very rewarding feeling to help a family feel comfortable again in their home.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

I charge a fee of $150 to come and assess the issue. Then from there I am able to resolve the problem.

What is your typical process for working with a new customer?

First I assess the issue and let the customer know what I need to do to resolve it. I let the customer know what the cost will be, and then I am able to fix the problem for them.

What education and/or training do you have that relates to your work?

I went to a trade school to learn HVAC in a year long program. I received my EPA Universal Certification which allows me to work on any system that involves HVAC. I have been working in this field of work for the past 8 years.

How did you get started doing this type of work?

I was looking for a different way to provide for my family. After doing some research I saw that this was in high demand. From there I went to trade school and worked hard to get to where I am. I chose this field of work because I enjoy working with people face to face, and helping them to become comfortable in their home again.

What types of customers have you worked with?

I have worked with customers from having their system not able to turn on, with an easy fix to just replacing a fuse. Then I have worked with customers where the condenser needed to be completely replaced. I have worked with customers where their furnace isn't working with a simple fix, but also some with extreme situations as well. There is a large range of customers that I have worked with, and each time I have been able to resolve their issue.

What advice would you give a customer looking to hire a provider in your area of work?

Make sure you feel completely confident in the professional that you are hiring. Things that can help gain this confidence are Reviews, Pricing and the Background Check. Make sure to ask questions, so that you are not taken advantage of by other professionals.

What questions should customers think through before talking to professionals about their project?

What type of system do you have? Have the model and serial number on hand. Where is your system located? In what way is the system not working correctly? Have you experienced issues with this system in the past? If so, how was it resolved?