Patriot Air, Inc.

Serves Mesa, AZ

35244

Hired 292 times

10 employees

17 years in business

$59/service call

4.7

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Venmo, and Zelle.

Next Service

Hours

Sun Closed

Mon 7:00 am - 4:00 pm

Tues 7:00 am - 4:00 pm

Wed 7:00 am - 4:00 pm

Thurs 7:00 am - 4:00 pm

Fri 7:00 am - 4:00 pm

Sat 9:00 am - 3:00 pm

Credentials

Background Check

Eric W Lipp
Completed on 6/21/2021

Introduction

Although we are new to this site, we feel confident that you will be 100% satisfied with your experience with us. We have over 250 5-star reviews on Home Advisor if you are inclined to research us. We have an A+ rating with the BBB. We will service any make or model of air-conditioning system, regardless of it’s age or condition. We have several full-service vehicles loaded with just about everything your unit should require for immediate repair of your home's indoor comfort system. We will use only the highest quality parts and equipment to ensure years of trouble-free service with the best parts and labor warranty in the industry. Patriot Air, Inc. provides several name brands of equipment for you to consider before deciding on the comfort system that best fits your family's needs and budget. We provide financing O.A.C. Patriot Air is a trusted advisor to our customer's heating and cooling needs. We are experts in our field with over 20 years of experience in Arizona. Our customers motivate us to be better than the next AC company. We take a great deal of pride in building long-term relationships with our customers.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We do not have any set pricing as each job and circumstance is unique.

What is your typical process for working with a new customer?

We offer a FREE service call and diagnostic with any flat-rate repair. Which means we will come out and tell you what's wrong and give you a total price to fix entire job. You will receive a trusted, in-depth evaluation of your home's comfort system. Invoice detail is typed out on iPad and emailed to you by via .pdf at conclusion of our visit. Or, we will shake hands and part as friends, collect a service call fee of $59.95 for the trip out to the property. This will cover incidentals incurred with dispatching the service technician to your home.

What education and/or training do you have that relates to your work?

Owner, Eric Lipp is a master technician who has 15 years experience doing heating and cooling in the Phoenix metro area exclusively. He personally trains each employee and is a member of the Arizona Heat Pump Council and the Electric League of AZ. Patriot Air is an APS & SRP qualified contractor. Authorized Bryant dealer.

How did you get started doing this type of work?

Entry-level service technician who thought I could do a lot to improve the trade as a whole. Starting first with better training of our technicians to be more thorough and engaging with the homeowner."

What types of customers have you worked with?

We have retail customers as well as home warranty customers. We work with all parties involved including property management companies, tenants and homeowners doing repairs. We offer financing for homeowner that require it. We take all forms of payment.

Describe a recent project you are fond of. How long did it take?

"We install units everyday. I am proud of our service work and especially our installs of new equipment. Patriot Air is happy to say that we receive very few call-backs on our work. We do it right the first time. The expectation is that our employees continue to honor our promise of 'Protecting Your Comfort'" -Eric

What advice would you give a customer looking to hire a provider in your area of work?

Call Us FIRST or, call us AFTER. If you want professional, reliable service and expertise. Call Patriot Air

What questions should customers think through before talking to professionals about their project?

Do I have natural gas or electric heat? Is the unit on the roof, or is it located on the ground? Do I own the air-conditioner? What is my availability to have someone enter the property? Do I have a home warranty? What is my Gate Code? What are my major cross streets? What is my building number? What is my tenant's phone number?