ProLift Garage Doors of Monmouth County

Serves Long Branch, NJ

35244

Hired 4 times

3 employees

3 years in business

Free service call

5.0

This pro accepts payments via Cash, Check, Credit card, and Venmo.

Next Service

Hours

Sun Closed
Mon 8:00 am - 4:00 pm
Tues 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thurs 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed

Credentials

Background Check

Roger Marvinney 
Completed on 11/28/2022 

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Introduction

ProLift repairs all garage door components and doors in the Jersey Shore area. We also sell and install new doors for our customers. We would rather repair or fix your door or opener than sell you a new door or opener which saves you money. ProLift is a national franchise that has been in business since the 1980's. Our technicians all have at least 5 years of experience repairing and installing all components of a garage door. We work with all the major opener brands as well as having our own ProLift opener brand.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Sr discount 7% Veteran discount 7% Because we are a nationwide company we have great buying power with our suppliers and can pass those savings on to our customers.

What is your typical process for working with a new customer?

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We make an appointment to inspect what needs to be done and provide the homeowner an estimate and they can choose to move forward or not at that time. We don’t try to sell our customers we educate them about their system. We would prefer to fix the system or door than sell you a new door. It saves our customers money. If a customer does require a new door, we measure the opening, head room, side room, distance from the back wall and thickness of the door. We ask the customer his or her preferences on windows, no windows and door design. We can typically provide an estimate on the spot. If the estimate requires more complexity we can typically provide an estimate via e-mail within a day or two..

What education and/or training do you have that relates to your work?

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We have trained technicians. We require 5 years of industry experience before we hire. We also have remote training sessions for our technicians and training from all of our suppliers. We are licensed by the state of NJ.

How did you get started doing this type of work?

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I purchased a ProLift franchise in early 2022. ProLift has been in business since the mid 1980’s. ProLift is part of a larger corporation named Premium Service Brands. ProLift and Premium service brands provide significant operational support to our franchise and our other franchises across the country.

What types of customers have you worked with?

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Residential homeowners and renters, property managers, new building and renovation contractors and retirement communities.

Describe a recent project you are fond of. How long did it take?

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A garage door was jammed, the panels were at an angle, the door would not open or close. One spring was broken causing the door to jam. We also noticed that there were no safety cables in the springs. The homeowner was afraid that the opener was also damaged. We freed up the door, replaced both springs and installed safety cables. We made a minor adjustment on the opener and the whole system worked great. We provided a 3 year warranty on our work. The whole job took less than 90 minutes.

What advice would you give a customer looking to hire a provider in your area of work?

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Be wary of a company giving you a quote over the phone. These systems are complex and we really need to do a 21 point inspection before we provide an estimate of the cost to repair. Talk email or text us to schedule an appointment at your convenience.

What questions should customers think through before talking to professionals about their project?

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- Do you charge a minimum fee to show up for an appointment? - How much do I have to spend for you not to charge me that appointment fee? - Are your trucks stocked with parts? - Do you service all major brands of openers?

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