GDI Garage Doors Bay Area

Serves New London, CT

35244

Hired 20 times

6 employees

37 years in business

$1/service call

4.9

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun 8:00 am - 5:00 pm

Mon 8:00 am - 5:00 pm

Tues 8:00 am - 5:00 pm

Wed 8:00 am - 5:00 pm

Thurs 8:00 am - 5:00 pm

Fri 8:00 am - 5:00 pm

Sat 8:00 am - 5:00 pm

Credentials

Background Check

Paul Petralia
Completed on 8/9/2021

Introduction

GDI Bay Area Overhead Door is the trusted name in Garage Door Service, Installation & Repair. We offer garage door replacements, installations, repairs, and maintenance. Visit our Santa Clara garage door showroom. We offer same day service and free estimates.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our technician will provide a free estimate once the problem has been inspected.

What is your typical process for working with a new customer?

Typically a customer provides a brief description of the repair needed or type of new door they would like quoted. Once we have all the necessary information, we will provide a few appointment options. Once an appointment is made, our technician will arrive to the home. Once a 26-point inspection has been made, the homeowner will be given a free estimate and explanation of the seen problem areas.

What education and/or training do you have that relates to your work?

Our technician must pass a 9-week course that includes classroom education, real-life training on a life size garage door and actual field training and onsite repairs.

How did you get started doing this type of work?

Family business.

What types of customers have you worked with?

All types of customers and home styles.

Describe a recent project you are fond of. How long did it take?

Most of our appointments are service and repair, which take anywhere from 1-2 hours. The interaction with the homeowner and family makes it worthwhile.

What advice would you give a customer looking to hire a provider in your area of work?

Always check the license number. The higher the number, the less-experienced the contractor. Look for a reputable company that has an established storefront, years of experience, and a favorable rating on Google. Ask neighbors for referrals; get different quotes that are written; ask as many questions as possible.

What questions should customers think through before talking to professionals about their project?

1. What actually caused the problem? 2. What can I do the prevent the same problem? 3. What should I look out for in the near to long term future?