Panda Heating and Cooling Inc

Serves Dallas, TX

35244

Hired 587 times

4 employees

17 years in business

$65/service call

4.6

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Square cash app, and Venmo.

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Credentials

License

License Holder: Hasan Alkhatib 
License Type: Air Conditioning / Refrigeration Contractor (TX) 
License number: #Tacla128438c 
License verified on 4/14/2024 
Valid through 4/5/2025 
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Background Check

Hasan Alkhatib 
Completed on 3/8/2021 

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Introduction

Wr are a great team with best prices that people can afford . We come to our customers as soon as they call and make sure they are satisfied . Our team is more than happy to serve people in need of any hvac services , dont hesitate to give us a call

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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- We charge $100 diagnosis fees that will be waived once repair is done - we offer free installation estimates - $25 senior discount

What is your typical process for working with a new customer?

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We are the fastest to respond then will make sure we have the right information ( first name , last name, address, email, and a phone number) . Then we offer same day appointments or as requested from clients. Will send an appointment confirmation text that has the appointment information. Then another text when ever the technician is on the way with an estimated time. Technician will arrive and explain steps to the client. After job is done , payment will be collected in any way . we accept all kinds of payments for client satisfaction ( cash, credit, checks, or money order) . The client will receive an invoice through email and a text with a review link for feedback . We appreciate all feedbacks .

What education and/or training do you have that relates to your work?

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I started my education with the EPA and the Nate certification then finished the mechanical contractor licensing while in field . The best education i got is my 10 years experience with my father .

How did you get started doing this type of work?

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My father have a 50 years experience in the field and i was able to take over with what he taught me when i was 19 years old . Its 10 years now and I LOVE IT . I was able to do all licensing and requirements for the company .

What types of customers have you worked with?

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I have 10 years of experience and i have dealt with all customers

Describe a recent project you are fond of. How long did it take?

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My recent job was a two new construction homes that needs complete heating and cooling units with duct work . I am very proud of my self and the team to be able to start the project the same day requested and finish it on time for our clients who were in hurry to finish up their homes before the season . HOORAY

What advice would you give a customer looking to hire a provider in your area of work?

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Please look for experienced technicians with at least 3 years in the field . Beware of a company charging below the going rate. The company may be cutting corners on products, materials, skilled labor, insurance, permits, etc. The company might not be in business for long and if you have a problem, you will have nowhere to go. Many times the cheapest price is the worst value. With equipment that makes such a big impact in your home, you should want to make sure you are getting the best value, not the lowest price. Here in our company we will make sure that you will get the best value and the best price .

What questions should customers think through before talking to professionals about their project?

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For an hvac unit repairs ( the technicians has to come to the location where the unit is and diagnose it using professional steps to make sure you are getting the right diagnosis , we charge $50 diagnosis fees that will be waived once repair is done) - how is the unit acting - extreme weather conditions - floods For hvac unit installations ( estimates ca not be done over the phone , technician have to come and give you an accurate estimate. we offer free estimate) - brand of units needed - house area - unit location - many other factors

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