Acute HVACR LLC

Serves Charleston, SC

35244

Hired 128 times

10 employees

9 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed
Mon 8:00 am - 5:00 pm
Tues 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thurs 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed

Credentials

Background Check

Thomas Edwards 
Completed on 3/2/2022 

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Introduction

Our mission is to build long-term relationships with our HVAC clients by providing accurate, honest information so our clients can make informed decisions to keep their families safe and their homes comfortable. - We deliver top quality products and services at a fair price. - We stand behind our workmanship, never over-selling or pressuring clients to get things they don’t need or want. - We strive for 100% client satisfaction with every HVAC repair, installation and routine maintenance service. We're appreciative and very proud of what our clients have been saying about us. Be sure to check out our reviews and see why you should hire us to take care of your HVAC needs today:) "Your comfort is our priority."

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We have a diagnosis fee of $69. We diagnose the problem and then give a flat rate to repair or replace if needed. Our prices are fair and competitive.

What is your typical process for working with a new customer?

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We like to talk to the customer and understand their problem. Once we understand the problem we provide the best option(s) to ensure that our client can make an educated and informed decision to keep their family safe and comfortable.

What education and/or training do you have that relates to your work?

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I obtained my South Carolina Contractor's License for Acute HVACR LLC to practice as a Mechanical Contractor. I have attended ACR Training center. I have an EPA universal certification and over 5 years of experience. License#-M114618 Our HVAC Specialist are certified, highly skilled, and experienced.

How did you get started doing this type of work?

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Thomas Edwards, company founder and a certified HVAC mechanical contractor, started Acute Heating & Cooling as a one-person operation after a major lay-off from an aluminum plant he worked at for 13 years due to power dispute. It was a humble beginning, but one that allowed Thomas to serve customers by his own set of high standards. His upright character, integrity, and technical know-how soon earned “Honest Thomas” a sterling reputation. Largely by word-of-mouth referrals, the company quickly grew into a successful business. Thanks to the dedication of Thomas, his partner Octavia Edwards and their skilled team, Acute Heating & Cooling continues to flourish today and keep families safe and comfortable year after year.

What types of customers have you worked with?

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We have worked with all customers from every walk of life. My message is consistent. "Your comfort is my priority. " We put all our clients' needs first.

Describe a recent project you are fond of. How long did it take?

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Installing spiral duct inside the new grocery store in Goose Creek called Lidl. The project lasted about a week before completion.

What advice would you give a customer looking to hire a provider in your area of work?

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Choosing a Contractor We understand it can be confusing when it comes to choosing a contractor to work on your heating and cooling system. Here are some signs and tips that will help you separate “the big talkers” from the contractor dedicated to providing a high level of professionalism and workmanship. Poor Reviews: One or two bad reviews doesn’t mean the company is bad; however, a pattern of poor reviews is a big red flag you should heed. If It Sounds Too Good:  Some companies will low-ball a price to get in the door. Ultimately, you may be subject to low-quality products and workmanship. Often, they’ll also find reasons to charge more than initially promised. Untrained Technicians:  You want a knowledgeable technician working on your system. Make sure they are a licensed mechanical contractor. Guarantees Are Gold:  Make sure your contractor stands behind his work with a warranty. Permits Are Required:  If a new system is being installed, a building permit is required. Beware of a contractor telling you otherwise. Insurance Protects You:  A contractor should be properly insured to cover injuries to their technicians plus any property damages. 

What questions should customers think through before talking to professionals about their project?

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When did the problem start? How long has there been an issue? Is this company a good fit for me and why?

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