Drew's Crew Heating and Air

Serves Allentown, PA

35244

Hired 71 times

4 employees

9 years in business

$70/service call

4.2

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed

Mon 12:00 pm - 2:00 pm

Tues 12:00 pm - 2:00 pm

Wed 12:00 pm - 4:00 pm

Thurs 12:00 pm - 4:00 pm

Fri 12:00 pm - 4:00 pm

Sat Closed

Credentials

Background Check

Andrew Herring
Completed on 11/14/2024

Introduction

We are not satisfied until all our customer are satisfied. Simple. We are highly trained to give our customers as many options as we could so there will be a guarantee of supreme customer satisfaction at the end of every service visit.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

our prices are fair & consistent & no hidden charges or surprises

What is your typical process for working with a new customer?

we set the expectations high. from the phone call scheduling the visit to the actual service visit itself, we are fair & upfront with our customers . we make sure that they know what to expect price-wise & also mechanically wise. Meaning when our technician shows up,you wont get just another guy saying that you need $500 in parts without you really understanding why... we don't believe in leaving our customers in the dark. What we do (after we discuss what the problem is) we sit down with our customers & discuss ALL OF OUR SUITABLE OPTIONS. so if we could save you from that $500 bill this year by just replacing a $80 part, guess what.. that will be listed on the option sheet... Our intentions is not only to provide quality heating & a/c service, but if we save our customers money as well providing that exceptional service, then that's a win-win situation for both of us..

What education and/or training do you have that relates to your work?

All of our mechanics attended trade schooling (for hvac) prior to employment, & also we attend manufacturers trade classes twice a year so we stay competent on newer equipment to better assist our customers

How did you get started doing this type of work?

I attended a trade school in (Lawrenceville nj) years back for HVAC (heating & air-conditioning). I loved problem solving growing up & that is what drove me into this field. you can never get bored because there is always something new that you can learn.

What types of customers have you worked with?

we worked with all types of customers. we do residential & light commercial. so there's different duties jumping from one extreme to the next. But no matter where our customers come from, we make sure that they know without a doubt, that they're gonna get quality service no matter what the situation is.

Describe a recent project you are fond of. How long did it take?

replacing a gas furnace & central a/c system... it was a labor intensive job but we got it done. it took about 6hrs

What advice would you give a customer looking to hire a provider in your area of work?

make sure you look into that company (online presence) & make sure that they have your best interest at heart

What questions should customers think through before talking to professionals about their project?

Come up with an idea about what they WANT so when the contractor arrives he/she could put together a plan, give the customers some options & the customer WILL BE SATISFIED NO MATTER WHICH OPTION IS PICKED because it is suited around their desires