US Air Heating and Cooling

Serves Charlotte, NC

35244

Hired 121 times

18 employees

19 years in business

Not yet available

4.7

This pro accepts payments via Apple Pay, Cash, Check, and Credit card.

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Credentials

License

License Holder: Curtis Rawdon
License Type: Contractor - Commercial: Mechanical - Air Conditioning (SC)
License number: #112432
License verified on 3/14/2024
Valid through 10/31/2025
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Background Check

Curtis Rawdon
Completed on 12/9/2022

Introduction

We are a veteran owned and operated local business with 4.9 star google ratings and A+ BBB. Our main goal is to offer the best customer service with top notch Heating and Cooling knowledge with NATE certified service technicians and factory trained employees. We are licensed in both South Carolina and North Carolina and offer all HVAC Services. The first time we talk to you your satisfaction becomes our top priority!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Competitive Pricing. Military Discounts, Teacher Discounts, First Responder Discounts, Preventative Maintenance Customer Discounts, Annual Maintenance Plans, Financing available, Auto Draft available.

What is your typical process for working with a new customer?

Once you reach out to us via Thumbtack one of our representatives will follow up with a message or phone call. Once we have the information to add you to the schedule for service you will receive a notification from our company letting you know you have been scheduled with the time and date that was agreed upon. On the day of your service, you will get a notification again reminding you of the service and you will also get a notification and phone call ahead of your scheduled appointment from the technician when he is on the way. During your service the technician will diagnose the issue and go over the findings and pricing with you. Once the job is completed the technician will go over the invoice with you and can collect any payment due at the time of completion. You will also receive a follow up email approximately a week after service asking about your experience with the company.

What education and/or training do you have that relates to your work?

NATE Certified Service Techs. Factory Trained Employees. EPA ACCA Energy Star Rated Company Top Customer Service Award Low GWP Refrigerant Safety A2L Certified Rheem Pro Partner Lennox Dealer Mitsubishi Diamond Dealer

How did you get started doing this type of work?

Grew up in a family that was in the Heating and Cooling industry and followed in their footsteps. As a company we have over 60 years' experience and keeping the business in the family is valuable as we have multiple younger family generations working in the business to keep the company running strong.

What types of customers have you worked with?

We have worked primarily with residential customers but also work with local business doing many different types of projects. We have worked with Dunkin Donuts, Casa Tequilla, Burger King, Holiday Inn Hotel, and many other types of customers.

Describe a recent project you are fond of. How long did it take?

We love all projects. We typically complete projects between 2 and 24 hours on the residential side. Some commercial projects can take up to weeks to complete depending on the size of the job.

What advice would you give a customer looking to hire a provider in your area of work?

Check reviews, backgrounds, customer contacts, and the process of business operations. Sometimes the cheapest isn't always the best way. We keep our prices very competitive and keep our employees to a certain standard.