KPK Enterprise Heating And Cooling

Serves Rockville, MD

35244

Hired 115 times

2 employees

7 years in business

$70/service call

5.0

This pro accepts payments via Cash, Credit card, and Square cash app.

Next Service

Hours

Sun Closed

Mon 8:00 am - 3:00 pm

Tues 8:00 am - 3:00 pm

Wed 8:00 am - 3:00 pm

Thurs 8:00 am - 3:00 pm

Fri 8:00 am - 3:00 pm

Sat Closed

Credentials

License

License Holder: Dexter Parker
License Type: HVAC – Master (MD)
License number: #85568
License verified on 3/26/2025
Valid through 11/28/2026
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Background Check

Dexter Parker
Completed on 6/24/2021

Introduction

13+ years in the HVAC industry as well as successfully completed a vigorous 5 year commercial apprenticeship program. Continuing education has been pivotal to keeping up with the latest information and equipment. Manufacturers training include Carrier, Trane, LG Mini Split, Mitsubishi Mini Split and many more. Whether you have a large job that would require a permit to be pulled or a quick 5 hour AC install, we are prepared to handle your needs. Did I mention the customer service is phenomenal.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing will always be fair. What we pride ourselves in is giving you suggestions to be proactive and what needs to be done .

What is your typical process for working with a new customer?

If the 30 customer 1 would like to schedule an 267 appointment, it is always 21 best to call us for a quicker 69 response and faster service.

What education and/or training do you have that relates to your work?

I've been through commercial union training for 5 years. I've also took various manufacturer training on specific products as well as general knowledge. Training must continue to be a driving force to successful technicians in order to stay updated on current laws, recalls, changes, equipment etc.

How did you get started doing this type of work?

I started doing HVAC when my brother and I stood next to each other at the end of our work day. He did Air Conditioning and I did plumbing. 🤢 I immediately made the switch to Air Conditioning and Heating

What types of customers have you worked with?

I've worked with a variety of customers some phenomenal some on edge. Some real estate agents, some property management companies, some residential customers. What matters most is each job and interaction be handled differently.

Describe a recent project you are fond of. How long did it take?

I recently had a commercial split system to put in that the previous installer made sure it would not come down easy. This particular system was in the cieling boxed in with welded steel and the duct work was supported by crates. No issues at all, the customer even left us a review

What advice would you give a customer looking to hire a provider in your area of work?

READ REVIEWS but with an understanding of how people in general can be. Just like there are bad contractors, there are also bad customers. I would also suggest reading reviews from multiple sites

What questions should customers think through before talking to professionals about their project?

Ask every question possible, even if it doesn't make sense to you. That question could be the one that raises attention to a much needed solution