Sanchez HVAC Services Inc.

Serves La Grange, IL

35244

Not yet available

4 employees

7 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, Credit card, PayPal, and Zelle.

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Credentials

Background Check

Pedro Sanchez
Completed on 11/17/2022

Introduction

As a locally owned & operated HVAC business based in the Village of Lyons, IL, we provide expert heating and cooling repairs, maintenance, and new installations. Your satisfaction with our products & service determines our reputation...and future success! We want our customers to be customers for life, so we go the extra mile to give you personal, neighborly support. Our repair service technicians and installers have been serving the Village of Lyons area and neighboring communities within a 15-mile radius for over four years, providing affordable and durable solutions. We are always proud to be your go-to, trusted HVAC expert; thank you!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our customers should know that one of the most common requests we receive are service/repair calls when one of our technicians comes out and diagnoses the issue. We would then be able to provide a quote on repair. However, the diagnosis cost does not count toward the repair. Therefore, if a customer wanted to proceed with the repair, their total would consist of the diagnostic fee + the repair cost. The customer will still be billed for the diagnostic charge if they don't want to move with the repair option we've provided.

What is your typical process for working with a new customer?

When working with a new customer, we first try to make initial contact by phone, email, or messaging on whichever platform we're reached on. Once we're in touch, we gather all the necessary customer and job information to enter into our system. Next, we provide you the best scheduling options for either our technician to visit & diagnose an issue or for our estimator to visit for a free quote on a unit replacement. Once this is arranged, we send an appointment confirmation text for the customer to refer to in future cases.

What types of customers have you worked with?

We've worked with residential and light commercial customers, property management companies, and small businesses.

What advice would you give a customer looking to hire a provider in your area of work?

Always feel comfortable asking whatever questions you may have. Any reputable company will take the time to explain any problems found and present solutions to correct any issues.