BRAVES HEATING AND COOLING

Serves Atlanta, GA

35244

Hired 610 times

3 employees

16 years in business

$49/service call

4.6

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

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Credentials

Background Check

Douglas Tooley 
Completed on 10/28/2019 

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Introduction

Top customer service is something that only improves with practice. We practice hard to make sure you are satisfied with everything we do. Our Mission Statement We take personal responsibility to deliver extraordinary customer service to you each and every time. No exceptions! Values Guide Everything We Do Our value statements are pretty straightforward: * Above all else, we will do the right thing. * We will be there on time when we say we will be there. * We will keep our promises. * We will support each other in a positive and encouraging way. These mission statement values are guiding principles that have proven extremely effective in shaping our team's commitment. Braves Heating & Cooling works hard to provide true customer satisfaction Our “Customers” are Everywhere We believe these statements and values apply to everyone we contact: * Customers * Builders * Subcontractors * Tradespeople * Vendors * Co-workers * Even the driver sitting next to us at a stoplight! Respect for Neighbors, Too! We also believe that respect applies to folks who have not hired us, including your neighbors. When we work at your home, we promise to extend our respect to include your neighbors, just as we do your own home. If you’ve been searching for an honest, reliable HVAC company in the Atlanta Ga and surrounding areas , look no further than Braves Heating & Cooling.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Service fee is $49 after hours it’s $85 normal business hours your 49 dollar fee is waived with repair

What is your typical process for working with a new customer?

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Accept call introduce myself and find out what the issue is that the customer is having. Schedule and show up to take care of customers complaints

What education and/or training do you have that relates to your work?

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Hvac Universal certification 608

How did you get started doing this type of work?

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My Brother is a Hvac Master technician I watched him do it’s for a while and how much he enjoyed it so I decided to leave my career and start Hvac myself. Sought training and 10 years later here I am trying to improve the the Nature of this business with honesty and integrity.

What types of customers have you worked with?

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Everyone you can imagine

Describe a recent project you are fond of. How long did it take?

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Installing new system 4 hours

What advice would you give a customer looking to hire a provider in your area of work?

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Ask as many questions as possible. If tech get frustrated it is not listening to you then he may not be the technician for you.

What questions should customers think through before talking to professionals about their project?

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