Cooling Genius

Serves North Miami Beach, FL

35244

Hired 163 times

2 employees

5 years in business

$100/service call

4.7

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Venmo, and Zelle.

Next Service

Hours

Sun 7:00 am - 12:00 pm
Mon 7:00 am - 5:00 pm
Tues 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thurs 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 12:00 am - 11:59 pm

Credentials

Background Check

Javier Cruz 
Completed on 4/18/2024 

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Introduction

CMC1251321 I've been in business for over 19 years. I am trustworthy, personable, experienced, and never cut corners. I will take the time to explain everything and make sure you’re 100% happy. My advertising so far has been referrals only, I would love to take you on as a client to continue building my business. Let me keep you “cool” this summer.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Our prices have been generated to cover labor and material. our prices can be justified through the quality in our work, our professionalism, and the warranty given on the work that is performed.

What is your typical process for working with a new customer?

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We have the same system for every customer to ensure we don't miss anything. We first collect all the customers information including address, full name, project expectations, and email. Secondly, we make a site visit for a complete diagnosis which we then show our customer on our tablets, including the breakdown of the work and pricing. Once we've received approval to begin the work, we lay out drop cloths, wear booties and gloves to prevent any damages to the customers floor. Lastly, we send the invoice or estimate to

What education and/or training do you have that relates to your work?

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High school graduate, HVAC Contractor, and we're always freshening up with new product seminars, and continuing education.

How did you get started doing this type of work?

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I got started in HVAC through my families company. I'm the 3rd generation contractor.

What types of customers have you worked with?

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We work with everyone, from layman to CEO's. Every household has an AC that will eventually need servicing or replacing, and we'll be here for when that time comes.

Describe a recent project you are fond of. How long did it take?

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We had a roof top unit that we needed to replace but had no access to the front of the house due to trees. The only way in was through an empty lot behind the house which the investors wouldn't allow us onto. After a few months of paperwork, release forms, crane sketches, and a lot of communication, it was approved and we were able to get a crane on the empty lot to have the roof top unit changed out for our customer.

What advice would you give a customer looking to hire a provider in your area of work?

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Customers should always ask about their units existing warranty and warranty on the job that will be performed.

What questions should customers think through before talking to professionals about their project?

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Before starting a project, always ask for options. We always provide multiple options to fit our customers budget.

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