NEW ERA HVAC

Serves Imperial Beach, CA

35244

Hired 1 time

2 employees

2 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, and Credit card.

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Credentials

License

License Holder: Jonathan Santana
License Type: C20 – Warm-Air Heating, Ventilating And Air-Conditioning Contractor (CA)
License number: #1109715
License verified on 9/8/2023
Valid through 9/30/2025
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Background Check

Jonathan Santana
Completed on 8/31/2023

Introduction

**New Era HVAC Services: San Diego's Dedicated Independent Expert** Welcome to New Era HVAC Services, your premier choice for local, independent heating, ventilation, and air conditioning expertise in San Diego. I am a licensed contractor with a passion for delivering excellence and precision in every project I undertake. My commitment to integrity is unwavering, with fairness, honesty, and personal responsibility at the core of my small business ethos. With over a decade of specialized experience in the HVAC industry, I bring a wealth of knowledge and skill that sets me apart as a true professional. I am proud to serve the San Diego community, offering personalized solutions tailored to the unique needs of each customer. My approach ensures that your concerns are always the driving force behind my service. As the sole operator of New Era HVAC Services, I guarantee a level of attention and care that only an independent contractor can provide. You can trust that your project will receive my full attention, with no detail overlooked. Quality service doesn't have to come with a high price tag. That's why I offer competitive rates, including a low service fee. Keep an eye out for my special offers, designed to provide even greater value for your investment in your home. Choose New Era HVAC Services for a personal touch from an experienced professional committed to keeping your indoor environments comfortable and efficient. Let's embark on a new era of HVAC service together, where your satisfaction is the measure of my success. - Your Comfort, My Priority * Service available for wall furnaces & Mini-Splits, contact for details * Available on some weekends, contact for scheduling * When scheduling, there is a 2 hour window - (example: scheduled at 4pm = 4-6pm arrival window)

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

At New Era HVAC, as an independent local licensed contractor, I am committed to offering competitive and transparent pricing without compromising on quality. With minimal overhead costs, I am able to provide cost-effective solutions tailored to your needs. I believe in upfront pricing with no hidden fees or surprises. Feel free to reach out to me to inquire about any current discounts or promotions available to you.

What is your typical process for working with a new customer?

When working with a new client, my process at New Era HVAC starts with attentive listening and understanding your unique HVAC requirements. As an independent local contractor, I take the time to address any concerns you may have and provide a personalized approach that fits your budget and timeline. I then conduct a thorough assessment and offer tailored solutions to meet your specific needs. With minimal overhead costs, I am able to provide cost-effective options without compromising on quality. Throughout the project, I maintain clear communication, execute the work with precision, and strive to exceed your expectations at every step. My ultimate goal is to earn your trust and satisfaction as a valued client of New Era HVAC.

What education and/or training do you have that relates to your work?

At New Era HVAC, I bring a wealth of education and training to the table. With certifications in Heat Exchanger Experts, MiniSplit systems, Airflow Distribution Systems, and a C-20 License, along with Universal EPA certification and various manufacturer-specific classes, I have undergone rigorous and comprehensive training in the HVAC field. Additionally, I have helped and trained new technicians for leading companies in San Diego and providing assistance with technical problem diagnosis. This extensive background, combined with continuous professional development, ensures that I stay updated with the latest advancements in HVAC technology and techniques. You can trust that my in-depth knowledge and qualifications enable me to deliver top-notch service and effective solutions for all your HVAC needs.

How did you get started doing this type of work?

My journey in the HVAC industry began over a decade ago with a strong foundation in hands-on experience. While attending college and working a regular office job, I had the opportunity to immerse myself in the industry through the guidance of my brother and uncle, who are both professionals in the field. Initially, I started by assisting our company's supply warehouse in the mornings, gaining valuable exposure to HVAC parts and equipment. Subsequently, I transitioned to the field, where I began replacing airflow delivery systems, duct systems, air sealing attics, and insulating attics. Through hard work and dedication, I progressed from these initial tasks to HVAC system installations and eventually to roles as an HVAC service technician and later as an HVAC service sales technician. Along this journey, I also contributed as a field manager, providing guidance and support to technicians in the field. This diverse and comprehensive background in various HVAC roles provided me with a deep understanding of the industry and inspired me to establish my own company, New Era HVAC. Today, I take pride in leading a team of skilled professionals dedicated to delivering exceptional HVAC services to our valued customers in San Diego.

What types of customers have you worked with?

New Era HVAC has had the privilege of working with a diverse range of customers. We have successfully served residential clients, ensuring their homes are comfortable and their HVAC systems are running efficiently. Additionally, we have partnered with commercial businesses, helping them create optimal indoor environments for their employees and customers. Our clientele includes homeowners, property managers, small business owners, and more. We take pride in our ability to adapt to different customer needs and deliver exceptional service across various sectors. No matter the size or type of customer, we are committed to providing top-quality HVAC solutions tailored to their specific requirements.

Describe a recent project you are fond of. How long did it take?

Recently, I had the opportunity to assist an elderly client who was facing issues with his heating system. Upon diagnosing the problem, I discovered that a critical part needed for the repair was not immediately available through the manufacturer's supply warehouse. Recognizing the urgency of the situation, I took it upon myself to locate the required part, which involved a 1.5-hour drive to obtain it. By going the extra mile, I was able to promptly secure the part and successfully restore warmth to my client's home, bypassing the 7-10 day delay. Being able to provide immediate relief and comfort to my client in need was a project that I deeply value, and it serves as a testament to my commitment to delivering reliable and efficient solutions, no matter the circumstances.

What advice would you give a customer looking to hire a provider in your area of work?

When seeking an HVAC provider in our area, we recommend considering a few key factors. First and foremost, prioritize experience and expertise. Look for a company with extensive industry knowledge, and relevant certifications. This ensures that you're working with professionals who can handle your specific HVAC needs with precision. Secondly, seek transparency in pricing. Look for a provider that offers clear and upfront pricing without hidden fees. Request detailed estimates and inquire about any available discounts or promotions. Additionally, prioritize customer service and communication. Choose a provider that values your satisfaction and maintains open lines of communication throughout the process. They should be responsive to your inquiries, address your concerns promptly, and keep you informed about the progress of your project. By taking these factors into account, you can make an informed decision and find an HVAC provider that meets your expectations, ensuring a smooth and successful experience for your HVAC needs.

What questions should customers think through before talking to professionals about their project?

Before reaching out to HVAC professionals about your project, it's essential to think through a few key questions. Consider the following: 1. What specific HVAC services do you require? Determine whether you need installation, repair, maintenance, or system replacement. This will help you communicate your needs clearly to the professionals. 2. Are there any specific issues or concerns with your current HVAC system? Identify any problems or inefficiencies you have noticed to provide the professionals with relevant information. 3. What is your budget for the project? Having a clear idea of your budget will allow the professionals to provide suitable recommendations and solutions that align with your financial constraints. 4. Are there any specific preferences or requirements you have for the new system? Consider factors such as energy efficiency, eco-friendliness, or smart technology integration that you may want to discuss with the professionals. 5. Do you have a preferred timeline for the project? Determine if there are any time constraints or deadlines that need to be considered when discussing the project with the professionals. 6. Are there any specific concerns or questions you have about the HVAC services? Prepare a list of questions beforehand to ensure you address all your concerns during your conversation with the professionals. By thinking through these questions, you will be better prepared to communicate your needs and expectations to the HVAC professionals, allowing for a more productive and efficient discussion about your project.