Arrow Appliance Repair

Serves Oklahoma City, OK

35244

Hired 177 times

2 employees

13 years in business

$60/service call

4.3

This pro accepts payments via Cash, Check, Credit card, and Venmo.

Next Service

Hours

Sun 10:00 am - 4:00 pm

Mon 10:00 am - 4:00 pm

Tues 10:00 am - 4:00 pm

Wed 10:00 am - 4:00 pm

Thurs 10:00 am - 4:00 pm

Fri 10:00 am - 4:00 pm

Sat 10:00 am - 4:00 pm

Credentials

Background Check

April Weber
Completed on 6/4/2024

Introduction

We are family owned and operated with over 21 years of experience serving the Oklahoma City Area. Our 1 year warranty is best in the industry! Servicing LG, Samsung, & many more. Our 60$ service call is virtually half our competitors' while providing a superior service. Even better with the choice of repair that service call is waived!!!! Our owners believe in making an impact in our community by providing a comprehensive and trusted appliance repair service to Oklahoma City and surrounding areas.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We have very transparent upfront pricing using The National Blue Book for the Appliance Repair Industry. Endorsed by the biggest non for profit agency in our industry. United Appliance Repair Servicers Association. Flat Rate Pricing not by the hour where you could be charged more for having a slower technician.

What is your typical process for working with a new customer?

Great Question, So from the start we have spent years and resources making it the easiest and stress free experience possible. You will be able to interact with our office and technician on one platform via text message, email, or by phone on our software HouseCall Pro. Electronic invoicing, courtesy messages on our way. Everything with you the customer in mind

What education and/or training do you have that relates to your work?

Factory Trained & Authorized on All Major Household Appliances Our owner actually teaches the trade on a National platform every year at ASTI. EPA Certified Sealed System Refrigeration Certified on LG & Samsung and all other major brands

How did you get started doing this type of work?

I am third generation in this industry with over 30 family members across the United States. My grandfather was working on appliances back when GM was building appliances before they exclusively building automobiles

What types of customers have you worked with?

We have worked with every type of customer there is. The one thing I have learned about appliance repair its one of the few industries where everyone you know is a potential customer. At one point while we were growing I joked with my wife everytime she met a new girlfriend I ended up doing work for them lol

Describe a recent project you are fond of. How long did it take?

So my wife and I love working out in the yard in our free time. We have grown a pretty awesome garden. We love creating a great fun place for our kids to spend time. We have some land ride dirtbikes, They love the trampoline in our backyard while we sit and listen to music enjoying our fire pit we also built.

What advice would you give a customer looking to hire a provider in your area of work?

Ask people you know personally for a referral and when that isnt available check reputation sites like the BBB. And look at reviews on thumbtack and other reputable sources.

What questions should customers think through before talking to professionals about their project?

What is the cost of buying a new one of the one I would replace it with to make an educated informed decision. We never push sales on customers the truth is if its half the value of the new product you are looking to replace it with or less its probably a good idea to fix it. And in the case it isnt what is your time worth to go find a new one have it installed deal with the haul away. I hear this from customers all the time we love you because you can usually save me money and my time. That's exactly what is in our mission statement here at Arrow Appliance