Climatemakers of VA

Serves Norwich, VA

35244

Hired 47 times

15 employees

72 years in business

Not yet available

4.8

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed

Mon 8:00 am - 5:00 pm

Tues 8:00 am - 5:00 pm

Wed 8:00 am - 5:00 pm

Thurs 8:00 am - 5:00 pm

Fri 8:00 am - 5:00 pm

Sat Closed

Credentials

Background Check

Karen Hawkins Hawkins
Completed on 3/25/2024

Introduction

Family owned and operated - We're dedicated to providing year-round comfort to our customers with friendly customer service and high quality HVAC work. We've been around since 1953, and will still be around long after your first call for your HVAC, water heater and generator needs. Check out our website for ongoing specials! We Offer: Emergency Service Diagnostics Free Installation Estimates and Second Opinions Comprehensive Maintenance Packages and Extended Warranties Senior Citizen Discounts -We are a certified Trane dealer -We are a Rinnai Pro dealer -We are a Kohler Whole home generator dealer We also work with other manufacturer such as Goodman, Rheem, Mitsubishi Electric, RGF Indoor Air Quality, Bradford White water heaters, Columbia boilers, and Climatemaster, Bosch and Geostar geothermal equipment. Our staff has been with us for years, and with our highly skilled technicians' expertise we can work on air conditioners, furnaces, heat pumps, mini-splits, hydronic heaters, geothermal units, Kohler generators and tank and tankless style water heaters. We even have our own amazing in-house metal fabricator, so we can retro-fit any of these devices to make them work in your home or do a custom duct design based on your needs! With more than a half-century of service providing indoor climate control to thousands of customers in Southside Hampton Roads, we look forward to bringing you comfort for years to come!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We offer flat rate pricing for our repairs, with flexible financing through Wells Fargo and budget friendly options. Check our website for Spring and Fall promotional discounts on HVAC maintenance! We also offer senior citizen and active military discounts of 10%, and membership customers receive 15% discounts on all repairs.

What is your typical process for working with a new customer?

We strive for five on every call - Our aim is five star service that is fast, friendly and professional. You can expect a call from our dispatcher the day of your service request, along with a text message notification and tracking link that will show your technician approaching. During your diagnostic or estimate, we'll provide multiple options depending on the type of request or problem that you're experiencing, and will email you a record of any recommendations or service work performed. We make it easy to communicate with us, via email, text message, phone calls, chat, and web booking forms on our website.

What education and/or training do you have that relates to your work?

Our trade designations include: Master Gas Fitter Master Heating Ventilation & Air Cond. Master Liquefied Petroleum Gas Fitter Journeyman Heating Ventilation & AC You can check our license online on the Virginia DPOR website through their "license lookup" link: VA License #2710009374

What types of customers have you worked with?

We provide service to primarily residential homeowners and rental management agencies, but can also provide repair quotes and free estimates for light commercial buildings with standard HVAC equipment installed. We do NOT provide estimates or repairs on larger commercial equipment. If you're unsure of what type of equipment you have, give us a call and we'll see if you can help you out!

What advice would you give a customer looking to hire a provider in your area of work?

If you've found a contractor you'd like to work with, we recommend checking their business credentials to make sure they're licensed and insured. You can verify contractor licenses through the VA DPOR website at their license lookup link. For larger projects, ask for a copy of a COI or "Certificate of Insurance" to verify their coverage limits in case of any accidents. Contractors will never intentionally cause damages, but accidents do happen so make sure you're covered! Check their Google business profile online and see if they are "Google Guaranteed" which means their employees have all passed a background check. Always read the fine print before signing a contract! And last but not least, do your homework to see if they are a reputable business you would be comfortable working with. Are they accredited through the BBB, how are their online reviews and responses to their customers, and how long have they been in business? Find a contractor that is easy to communicate with, priced right for your budgeting needs and choose one that you feel comfortable working with in your home.

What questions should customers think through before talking to professionals about their project?

A few things to think about - 1. What type of equipment is the contractor a dealer of (this can get you better cost savings working with a certified dealer of the equipment you're interesting in installing, or technicians certified in the type of equipment you need repaired. 2. What types of warranties does your project offer in regards to manufacturer or labor warranties? 3. What is the expected time frame from beginning to end of your project, so you can prepare yourself and your home for the work to be done. 4. Are permits required for the job? Permits require inspections from the city you live in, and may require someone to be home in order to the inspection to be completed. Cities often have different scheduling requirements than the contractor you are working with. 5. Is the contractor licensed and insured? Ask for credentials to verify.