Aire Serv

Serves Burleson, TX

35244

Hired 3 times

24 employees

47 years in business

$99/service call

4.9

This pro accepts payments via Cash, Check, Credit card, PayPal, and Venmo.

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Credentials

Background Check

Kara Saunders
Completed on 10/30/2024

Introduction

Aire Serv is a heating and air conditioning company you can rely on. Our service professionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we’ve got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We charge a small diagnostic fee, but it is waived with any authorized repair. We quote all repairs upfront using a flat rate price so you will know the cost before we begin any work and it won't change from the original price quoted. We offer first responder, military, and senior discounts.

What is your typical process for working with a new customer?

What education and/or training do you have that relates to your work?

How did you get started doing this type of work?

Our business has been family owned and operated for over 40 years and we hold dear to our mission of putting service back into the service industry.

What types of customers have you worked with?

Our primary focus is working in residential homes and correcting problems that other contractors have not been able to figure out.

Describe a recent project you are fond of. How long did it take?

A typical service or maintenance call takes roughly 2 hours. We thoroughly diagnose all components of your ac and heating system including both indoor and outdoor so that we can give you a detailed report including pictures of the overall condition of your system.

What advice would you give a customer looking to hire a provider in your area of work?

Not all contractors are the same. Check out the company that you are inviting into your home. Some companies don't require background or drug screening for the technicians. Others offer very little training per year. When you reach out for service, does the person that answers the phone seem like they really want your business, or are you just another caller keeping them from playing on their phone.

What questions should customers think through before talking to professionals about their project?

What experience do they have with the specific project you are working on? What recent training have they had that certifies them to do the work? Do they have a contractors license? Are their technicians registered with the state? Do their technicians have an EPA certification? Are their technicians NATE certified? How much insurance coverage does the company carry in the event that your property is damaged due to negligence?