Altek Restoration Services

Serves Akron, OH

35244

Hired 100 times

6 employees

28 years in business

Free service call

4.9

This pro accepts payments via Check, Credit card, Google Pay, PayPal, and Venmo.

Next Service

Hours

Sun 8:00 am - 10:00 pm
Mon 8:00 am - 10:00 pm
Tues 8:00 am - 10:00 pm
Wed 8:00 am - 10:00 pm
Thurs 8:00 am - 10:00 pm
Fri 8:00 am - 10:00 pm
Sat 8:00 am - 10:00 pm

Credentials

Background Check

Alexander Kaplan 
Completed on 6/21/2021 

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Introduction

Altek Restoration Services is local, family owned business. All of our technicians are polite and professionally trained. Our number one priority is customer satisfaction. We specialize in fire, water, mold, and storm damage cleanup and restoration; air duct/dryer vent cleaning; carpet/upholstery cleaning and odor removal. We install different kind of flooring, refinishing & polishing too. Most of the time, we use safe, organic, hypoallergenic solutions and advanced, state-of-the-art cleaning and restoration equipment. We understand that your time is valuable, and that is why we work around your schedule! We always offer highly competitive prices on each and every job. We understand accidents happen, and they can be frustrating and overwhelming, so ask if we can help you save on your insurance claim! We keep all of our client information confidential, so you never have to worry. Our goal is to make your home or business healthier and cleaner. Your satisfaction with our service is our biggest reward. Enjoy your healthy home 24/7!

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We will never overcharge you. Fair prices for all sides. No ballpark, estimates for regular services are free.

What is your typical process for working with a new customer?

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The process and customer service are the same for old or prospective customers. Not annoying, Informational, Honest, Professional.

What education and/or training do you have that relates to your work?

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BS in Mechanical Engineering (BSME), Master Restorer, Master Textile Cleaner by IICRC, etc.

How did you get started doing this type of work?

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The company, I worked for, had laid off the full department. Decided to go on my own. This smart move was made at 1997.

What types of customers have you worked with?

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Residential, Commercial, Institutional

What advice would you give a customer looking to hire a provider in your area of work?

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Don't be mean, don't be negative. Don't judge by accent. Be nice, patient, stay positive.

What questions should customers think through before talking to professionals about their project?

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Am I looking for service with guaranteed result and excellent customer service or just for lower price?

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