Reliable Heating and Cooling

Serves Ballantyne, NC

35244

Hired 18 times

6 employees

17 years in business

$79/service call

5.0

This pro accepts payments via Cash and Credit card.

Next Service

Hours

Sun Closed

Mon 8:00 am - 7:00 pm

Tues 8:00 am - 7:00 pm

Wed 8:00 am - 7:00 pm

Thurs 8:00 am - 7:00 pm

Fri 8:00 am - 7:00 pm

Sat 8:00 am - 4:00 pm

Credentials

License

License Holder: Nicholas Matos
License Type: Heating – Group 3 – Class I (NC)
License number: #37276
License verified on 1/6/2025
Valid through 1/1/2026
Verify license

Background Check

Nicholas Matos
Completed on 8/28/2023

Introduction

We are a locally-owned and veteran-owned business that proudly serves residential homeowners in the Charlotte Metro area. Our mission is to provide excellent customer service at a fair price. We don't believe in pushy sales. We are fully licensed and insured. Give us an opportunity to earn your business; you won't be disappointed.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We are reasonably priced and offer various discounts for veterans, law enforcement, emergency service providers, and more. FREE estimates on new system installations! Get up to 15% off repair and replacement services when you sign up for our maintenance plan.

What is your typical process for working with a new customer?

We typically start with a phone conversation to understand their needs and gather some additional information. From there, we schedule an initial in-home diagnostic or replacement estimate.

What types of customers have you worked with?

We work primarily with residential homeowners, property management companies, and light commercial business owners.

What advice would you give a customer looking to hire a provider in your area of work?

1. Try to find a reputable locally owned business. There is nothing wrong with larger companies, but you oftentimes end up paying for the marketing budget. 2. Make sure the tech in your home is honestly trying to fix the problem with your system and is not a commissioned-based salesperson. This is the biggest problem we see in the industry today.

What questions should customers think through before talking to professionals about their project?

Have an honest conversation with yourself about repair or replacement costs so you don't get caught up in the moment and make a decision based on emotion.