AC Allstars

Serves Plantation, FL

35244

Hired 3 times

5 employees

12 years in business

$75/service call

5.0

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

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Credentials

Background Check

Samantha Sherman
Completed on 11/6/2023

Introduction

I prioritize customer care, offer fair pricing, and strive to build lasting relationships while delivering expert and innovative HVAC solutions

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Pricing various based on the job at hand. Most pricing is flat rate priced, this includes any parts and labor needed to complete the job. But in some cases flat rate pricing doesn't work which is why I will do hourly rates. The goal is to make an affordable solution for the customer.

What is your typical process for working with a new customer?

First is to identify the problem at hand. By listening to the customer we will take that information to create a solution and address the problem. If the customer is unsure, that is why you called a pro! Not only do I want to fix the issue at hand. On every call I will perform a full tune up on the unit. Checking everything from pressure levels, wiring, motor controls etc. I want to leave knowing the customer understands the work that was done. And what they may expect in the future.

What education and/or training do you have that relates to your work?

Certified Mechanical Contractor with over 10 years expectance in the field.

How did you get started doing this type of work?

Started young, working with my dad on cars and motorcycles. This got me hooked on being mechanical. From there Started working on various different construction teams and found my niche in HVAC.

What types of customers have you worked with?

You name it I've done it. From small mini splits to million dollar new construction projects. But I like to stay in residential and light commercial work.

Describe a recent project you are fond of. How long did it take?

I was called out to a bad blower motor in the air handler. The homeowner had 2 companies out which both stated the motor was bad and needed to be replaced. Which was correct, the motor did fail. But the part was on back order for up to 6 weeks. Which both companies told the homeowner, you are out of luck until the correct motor become available. For me this was an opportunity. I was able to retro fit another brand motor and get it running in her current system until the new OEM motor arrived. This saved the homeowner 6 weeks of having no air.

What advice would you give a customer looking to hire a provider in your area of work?

Most companies out there are honest and do the right thing. But a lot of the bigger companies you become a number in there system. When the system is running fine there is nothing to worry about. But as we all know, things go wrong at the worst possible time. I get a lot of calls from customers who state they called there company and no one picked up or are to busy etc. Or they are charging a big service fee to come out on a weekend. When you are working with me, you have my direct line. I make it a point to always answer the phone.

What questions should customers think through before talking to professionals about their project?

If something is broken, are they able to troubleshoot some issues before calling. For example did the power go out or surge causing the AC to go out. Think of a timeline if you need a system replacement. Is the company you are hiring going to walk through maintenance programs and help get the customer involved by explaining what is happening and what you can do to get the most life out of the unit.