Next Level Heating and Cooling

Serves Garden Grove, CA

35244

Hired 6 times

12 employees

5 years in business

Not yet available

4.8

This pro accepts payments via Cash, Check, Credit card, and Zelle.

Next Service

Credentials

Background Check

Jose Valdez
Completed on 8/23/2023

Introduction

Experience The NEXT LEVEL of customer service. With Top quality HVAC specialist with same day availability and Great Pricing.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

WE HAVE A $59 DIAGNOSTIC THAT WILL GET WAIVED WITH ANY REPAIRS, WE UNDERSTAND THAT REPAIRS ARE ALWAYS UNEXPECTED SO WE ALWAYS HAVE DISCOUNTS AND FINANCING AVAILABLE.

What is your typical process for working with a new customer?

WE SCHEDULE A SERVICE CALL WITHIN A CERTAIN TIME FRAME, THE NEW CUSTOMER WILL RECEIVE A TEXT MESSAGE ALONG WITH THE LOCATION OF THE TECHNICIAN THAT IN ENROUTE.

What education and/or training do you have that relates to your work?

AS A LENNOX PREMIER DEALER, WE ARE LICENSED TO SERVICE AND INSTALL THE HIGHEST END EQUIPMENT AND HAVE CONSTANT ONGOING TRAINING TO KEEP UP WITHT THE NEWEST TECHNOLOGIES AND REQUIREMENTS.;

How did you get started doing this type of work?

AS AN 18 YEAR OLD STRAIGHT OUT OF HIGH SCHOOL STUDENT I STARTED AS A PARTS DELIVERY DRIVER FOR AN HVAC COMPANY, AFTER MONTHS OF LOVING THE JOB I LEARNED THE OTHER ASPECTS OF THE TRADE TO HELP PEOPLE.

What types of customers have you worked with?

ANY AND ALL, SPECIFICALLY COMMERCIAL AND RESIDENTIAL.

Describe a recent project you are fond of. How long did it take?

I LOVE PROJECTS WHERE THE HOME OWNER TRUST ME ENOUGH TO DO THE PROJECT IN THEIR HOME AS IF IT WHERE MY HOME

What advice would you give a customer looking to hire a provider in your area of work?

I WOULD ADVICE CUSTOMERS TO DO YOUR RESEARCH, ASK A LOT OF QUESTIONS, TEXT IF NEED BE, AND PICK A CONTRACTOR BASED ON HOW THEY ANSWER YOUR QUESTIONS AND GO WITH YOUR GUT.

What questions should customers think through before talking to professionals about their project?

HOW LONG HAS IT BEEN GOING ON. IS THIS SOMETHING I ABSOLUTELY NEED TO DO OR CAN I HOLD OFF. AM I OPEN TO OTHER POTENTIAL SOLUTIONS